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Forum Discussion
Cancelling a Subscription
Hi,
Wondering how to cancel a subscription for the company I work for. I followed the instructions in the help center, but under our "plan" tab there is no option to cancel the subscription. Th...
Hi all. Sorry to add a new request to a perennial topic, but I've read through the Dropbox site and still can't figure it out. I can't get to a cancellation area on my phone or computer. My billing seems to be from a default debit transaction by Dropbox rather than a third party. Help!
- Hannah
Dropbox Staff
Hey Helpmecancel, thanks for reaching out to us.
It sounds like you might be logged in to a different account than your paid one.
You can use our lookup tool, to find out the email address of the paid account, so you can login and cancel the subscription.
Let me know how it goes.
Thank you for figuring that out. The account is registered to a work address of a former job. I no longer have access to that email account. How should I proceed?
- Nancy
Hi from me as well, Helpmecancel!
Do you perhaps know the password of that Dropbox account, so that you may log in and cancel your plan?
If not, we can log a ticket for you instead and send it to the email address of your Community profile here.
