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Forum Discussion
Cancelling a Subscription
Hi,
Wondering how to cancel a subscription for the company I work for. I followed the instructions in the help center, but under our "plan" tab there is no option to cancel the subscription. Th...
WOW how frustrating. Not having a direct email or line to work through issues is a bit suspect. I understand labor costs but DANG!
I want to cancel a subscription that I have had for over a year. I don't have access to the email I used to start the account nor the password. Therefore I keep running into hurdles. I have filled out a formed document on the billing page to no avail. I even attempted to use my other dropbox account to help gain access to the other. Not so much. Security is a good thing. I get it. But, need a little help here!
Thanks
Hannah?? or Community
Rich
Super User II
Super User II
Crusty51 wrote:
I have filled out a formed document on the billing page to no avail.
Did you receive an email with a ticket number? If not, then your form likely wasn't submitted. If you did, reply here with the ticket number and a Dropboxer might be able to check on it.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Rich, appreciate it. This time I did receive a conformation email. Solid advice. Thanks.
