Cancel; and refund

[CancelD]

This is a process I could not do on a phone.  I need to cancel my subscription that has be ongoing for 3 years at $12.99

THE PROBLEM:

The Email posted to Dropbox no long exists - Company was Purchased 

The Email ESP and Website no longer exists - Company purchased (Owner close/retired)

So no access to email, no access to the ESP to reset the email even if it existed

No access because of no email to contact Dropbox on a preferred account access

No help center and the chat is random suggests only if you have access to email.

I have the credit card, changed the account, but Dropbox has authority until the account is closed.

HOW AND WHO THEN CAN I CONTACT IN ACCOUNTS TO JUST STOP THIS BILLING AND CLOSE THE ACCOUNT.   

All files if any were just used to transfer to users at that time.  At time of company closure the files were removed. [personal information removed per the Community's Guidelines] I have opened a new account dropbox under my long term email, but its just 2G and obviously can't get help.

If anyone has any ideas how to get to Dropbox beside me driving to their headquarters?   Since I am in the Bay Area - 1800 Owens Street, SF CA is about 3 miles from my office.   Would like to see what the community team can do to help me.

Thank you,

Juliann -

[Rich]

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@CancelD wrote:

I need to cancel my subscription that has be ongoing for 3 years at $12.99

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

[CancelD]

thank you ... will try that now.. best, Juliann

[thetrudiamond25]

I canceled this subscription more than once and I noticed that i was billed again the next month... i am 100% i followed all the steps to correctly and successfully cancel subscription for the second time.  this raised a red flag so i began to closely look over previous ban statements and i have been charged $11.99 for years for a suscription that i canceled and a service/app that i do not use.  I've tried to contact the support/help team with no luck all because i dont have a premium subscription... i am trying to get this issue resolved and would like a refund but it seems impossible because i can not verbally talk to anyone.  my next step is to contact my financial institution ... has anyone else had an issue with speaking to customer service or getting refunded? 

[Megan]

Hi @thetrudiamond25, I hope you're doing well! 

I'd be happy to look into this for you. Can I send you an email, in order for us to have a closer look? 

Keep me posted, and we'll take it from there!