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Forum Discussion
Cancel; and refund
This is a process I could not do on a phone. I need to cancel my subscription that has be ongoing for 3 years at $12.99
THE PROBLEM:
The Email posted to Dropbox no long exists - Company was ...
I canceled this subscription more than once and I noticed that i was billed again the next month... i am 100% i followed all the steps to correctly and successfully cancel subscription for the second time. this raised a red flag so i began to closely look over previous ban statements and i have been charged $11.99 for years for a suscription that i canceled and a service/app that i do not use. I've tried to contact the support/help team with no luck all because i dont have a premium subscription... i am trying to get this issue resolved and would like a refund but it seems impossible because i can not verbally talk to anyone. my next step is to contact my financial institution ... has anyone else had an issue with speaking to customer service or getting refunded?
Megan
Dropbox Staff
Dropbox StaffHi thetrudiamond25, I hope you're doing well!
I'd be happy to look into this for you. Can I send you an email, in order for us to have a closer look?
Keep me posted, and we'll take it from there!
