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Forum Discussion
err_connection_refused
Can’t seem to connect to Dropbox at all using multiple different browsers and in private /incognito mode. Keeps saying refuses to connect.
Have added Dropbox.com to trusted sites in settings, uninstalled and reinstalled the Dropbox program and browsers. Have also made sure no proxy settings are active along with making sure the program is allowed access. NOTHING WORKS!!!
Have added Dropbox.com to trusted sites in settings, uninstalled and reinstalled the Dropbox program and browsers. Have also made sure no proxy settings are active along with making sure the program is allowed access. NOTHING WORKS!!!
It works, thank you! I just deleted the host file and it started working.
- Press Windows Key + R.
- Type %WinDir%\System32\Drivers\Etc into the Run window and click OK.
- Delete hosts file .
With all the useless steps provided here, the one solution is to check your hosts file.
I had downloaded some *cough* software which auto edited my host file with a whole lotta entries pointing to 127.0.0.1 and although none of them were directly dropbox.com - there is some dependency that dropbox needs that was being blocked.
Nonetheless, check your host file and remove entries that seem weird until you the page loads. You're welcome.
It works, thank you! I just deleted the host file and it started working.
- Press Windows Key + R.
- Type %WinDir%\System32\Drivers\Etc into the Run window and click OK.
- Delete hosts file .
This actually worked!! Thanks so much, this has been driving me crazy considering the amount of "solutions" that have been put forward.
thank you sir it worked!!!!!!!!!!!!!!!!!
This was the fix for me, and I recommend everyone else who's having this problem to try the same. Why Dropbox staff couldn't recommend this in the first place is beyond me, but again, this finally solved my issue and restored my sanity. Thank you ayydot.
- Walter
Dropbox Staff
Hi Nosbags ; welcome to our Community!
I'm assuming you're on a mobile device; is this correct or you're seeing this on a desktop device? In any case, could you let me know its OS and the version of our app as well?
Also, if it's not too much too ask, could you try another wifi network (or via cellular data) and let me know if you get any different results?
While we're at it, what browsers did you use so far?
Let me know what you find and we'll take it from there.
- Hi Walter,
Posting this on my phone as I can’t connect through my desktop to post.
The desktop app version: 109.4.517 and that connects perfectly fine.
It’s my browsers that refuse to connect for an unknown reason and it’s through our LAN Ethernet cabling, no wifi. Internet works perfectly fine for every other website. Browsers I’ve used are Google Chrome and Microsoft Edge.
All working from a Windows 10 64 bit operating system- Daphne
Have you had the chance to try out the other steps listed here too captainbianco?
Reinstalling was suggested as the issue was narrowed down to a specific device, while others on the same network had no issue connecting.
Can people please reply with WHICH problem it fixed. There appears to be TWO issues...people who can't sync their desktop app and those that can't access the Dropbox.com website and get the ERR_CONNECTION_REFUSED message in both Chrome and IE/Edge. I never had an issue with syncing the app and installing the BETA did nada. If installing the BETA actual fixes a web browser issue, I'd like to know what your step by step procedure was.
Also, if you're reporting a problem also state whether its the APP or BROWSER.
For my browser error I've done everything short of a re-format/re-install to clear the issue...including uninstalling and re-installing the BETA. Are there any Registry Keys that need to be deleted to get a clean BETA install, if it indeed fixes the browser error?
Mike
- Same problem.
Works on smartphone, it doesn't on my PC.
On my PC i have Kaspersky free and nordvpn.- Jay
If you have Kaspersky, then it's possible that something in the antivirus is causing this issue. Have you tried disabling that and NordVPN to see if any of them could be the issue here?
- I tried closing both apps, and making a web exception in kaspersky free didn't work either.
I'll try uninstalling tomorrow.
I'll keep you posted.
- Same problem! The dropbox.com page does not load on a Windows computer.
- Same exact problem for me as well. Dropbox webpage does not load on a windows computer, tested on both chrome and microsoft edge with all extensions disabled, firewall and antivirus disabled, no vpns running.
Oh finally! I've been looking for a solution since the beginning of this year! After the Christmas break all of the sudden Dropbox web was just not cooperating. Thank you!
- Hi, I've been using Dropbox for a few years now on my Windows computer without any issues, now for some reason it will not let me connect to the website. Just says "The site can't be reached" www.dropbox.com refused to connect. I'm using chrome but I've also tried Firefox but the problem remains? I've logged on to post this message though my phone with no issues on the same ip address, has anyone else had this problem 🤔
- Daphne
Thanks for posting Allmodcons79!
I've just moved your post here, since it seems you're having a similar issue to the OP.
When you have the time, please check out the info in this thread to see if any of the suggestions help at all. Perhaps the accepted solution will do the trick?
Give me a shout if you need anything!
It is not exactly Installation issue, but access issue. Wherever I try to access dropbox.com or any related subdomains i get:
dropbox.com refused to connect.
Try:
- Checking the connection
- Checking the proxy and the firewall
ERR_CONNECTION_REFUSEDSo, I have drobox on two different machines - on one (A) this is working great, not on the other (B). This shows that router firewall is not an issue (even that I did try disabling it with no change). So it is something on PC (B).
There is not PROXY! I looked trough all Firewall settings - nothing related to Dropbox. Not trusting my eyes I did Completely disabled the Windows Firewall.. Again - same issue. I do have Bitdefender on both A and B , yet again disabling on B does not solve the problems.. Checked in Firefox, Chrome and Edge (all latest versions) ..
A bit lost on where to look for the problem at this point - ANY IDEAS?- DaphneHey Angelo326!
Could you try out these steps to see if that does the trick?
Let me know how it goes!YES! It worked! Thank you so much!
What was even more shocking - there were few dozen entries there that should not have been at all! WOW Which I knew what did that...
THANK YOU!
