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Nosbags 's avatar
Nosbags
Helpful | Level 6
5 years ago

err_connection_refused

Can’t seem to connect to Dropbox at all using multiple different browsers and in private /incognito mode. Keeps saying refuses to connect. Have added Dropbox.com to trusted sites in settings, uninsta...
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  • Kristo34's avatar
    Kristo34
    4 years ago

    It works, thank you! I just deleted the host file and it started working.

    1. Press Windows Key + R.
    2. Type %WinDir%\System32\Drivers\Etc into the Run window and click OK.
    3. Delete hosts file .
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

If you have Kaspersky, then it's possible that something in the antivirus is causing this issue. Have you tried disabling that and NordVPN to see if any of them could be the issue here?

Teoo's avatar
Teoo
Explorer | Level 3
4 years ago
I tried closing both apps, and making a web exception in kaspersky free didn't work either.
I'll try uninstalling tomorrow.
I'll keep you posted.
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

    Hi Jordanwj, thanks for nudging us on this thread. 

     

    Since you've tried what we've suggested so far, I've sent you a ticket so that we can look into this with you. 

     

    When you have the chance, check your inbox and we'll go from there. 

    • cafecaderas's avatar
      cafecaderas
      New member | Level 2
      4 years ago

      Same here. Tried all the troubleshooting suggested above ex: disabled antivirus / firewall -  no vpn installed.

      PC still, refuses to connect via any web browser. Not sure what else to try

       

      I can connect via mac on same network and phone works fine. Like this for a week now as well. 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago

        Hey there cafecaderas; thanks for joining the discussion here and sorry you're also having issues with this. 

         

        Can you please let me know if your device's OS and your browsers are up to date, using the most recent stable builds?

         

        As a test, could you create a new OS profile on the affected computer and let us know if you get the same results there? 

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