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Nosbags 's avatar
Nosbags
Helpful | Level 6
5 years ago

err_connection_refused

Can’t seem to connect to Dropbox at all using multiple different browsers and in private /incognito mode. Keeps saying refuses to connect. Have added Dropbox.com to trusted sites in settings, uninsta...
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  • Kristo34's avatar
    Kristo34
    5 years ago

    It works, thank you! I just deleted the host file and it started working.

    1. Press Windows Key + R.
    2. Type %WinDir%\System32\Drivers\Etc into the Run window and click OK.
    3. Delete hosts file .
Teoo's avatar
Teoo
Explorer | Level 3
5 years ago
Same problem.
Works on smartphone, it doesn't on my PC.
On my PC i have Kaspersky free and nordvpn.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    If you have Kaspersky, then it's possible that something in the antivirus is causing this issue. Have you tried disabling that and NordVPN to see if any of them could be the issue here?

    • Teoo's avatar
      Teoo
      Explorer | Level 3
      5 years ago
      I tried closing both apps, and making a web exception in kaspersky free didn't work either.
      I'll try uninstalling tomorrow.
      I'll keep you posted.
      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hi Jordanwj, thanks for nudging us on this thread. 

         

        Since you've tried what we've suggested so far, I've sent you a ticket so that we can look into this with you. 

         

        When you have the chance, check your inbox and we'll go from there. 

    • BigAl99's avatar
      BigAl99
      New member | Level 2
      5 years ago
      I’m having the exact same program. Works on my mobile, works on my network. Won’t work on any of the browsers on laptop.
      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hey BigAl99, thanks for joining us here. 

         

        Have you made sure that you have the latest version of your browsers? 

         

        If you have, could you check Jay's post above for some additional troubleshooting?

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