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Nosbags 's avatar
Nosbags
Helpful | Level 6
5 years ago

err_connection_refused

Can’t seem to connect to Dropbox at all using multiple different browsers and in private /incognito mode. Keeps saying refuses to connect. Have added Dropbox.com to trusted sites in settings, uninsta...
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  • Kristo34's avatar
    Kristo34
    5 years ago

    It works, thank you! I just deleted the host file and it started working.

    1. Press Windows Key + R.
    2. Type %WinDir%\System32\Drivers\Etc into the Run window and click OK.
    3. Delete hosts file .
Teoo's avatar
Teoo
Explorer | Level 3
Same problem.
Works on smartphone, it doesn't on my PC.
On my PC i have Kaspersky free and nordvpn.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 years ago

If you have Kaspersky, then it's possible that something in the antivirus is causing this issue. Have you tried disabling that and NordVPN to see if any of them could be the issue here?

  • Teoo's avatar
    Teoo
    Explorer | Level 3
    5 years ago
    I tried closing both apps, and making a web exception in kaspersky free didn't work either.
    I'll try uninstalling tomorrow.
    I'll keep you posted.
    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hi Jordanwj, thanks for nudging us on this thread. 

       

      Since you've tried what we've suggested so far, I've sent you a ticket so that we can look into this with you. 

       

      When you have the chance, check your inbox and we'll go from there. 

      • cafecaderas's avatar
        cafecaderas
        New member | Level 2
        5 years ago

        Same here. Tried all the troubleshooting suggested above ex: disabled antivirus / firewall -  no vpn installed.

        PC still, refuses to connect via any web browser. Not sure what else to try

         

        I can connect via mac on same network and phone works fine. Like this for a week now as well. 

  • BigAl99's avatar
    BigAl99
    New member | Level 2
    5 years ago
    I’m having the exact same program. Works on my mobile, works on my network. Won’t work on any of the browsers on laptop.
    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hey BigAl99, thanks for joining us here. 

       

      Have you made sure that you have the latest version of your browsers? 

       

      If you have, could you check Jay's post above for some additional troubleshooting?

      • Jordanwj's avatar
        Jordanwj
        Explorer | Level 4
        5 years ago
        Same problem. Tried all the troubleshooting options suggested online, no antivirus or vpns installed right now, all firewall settings off and still can't connect on my desktop. The app works fine. Has been like this for a week now

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