Dropbox desktop app disconnects randomly during file upload

[DamianYap]

Dropbox desktop app disconnects randomly. I have a work team, and we are all having this problem when we want to upload files, Dropbox disconnects and the upload or download is interrupted. The only way to fix it is to close and reopen the app. But it disconnects again after a while.

[Hannah]

Hi there, @DamianYap, and thanks for bringing this to our attention.

Would you mind giving us some more details about what you mean when you say that the app disconnects?

Are you getting some kind of error message or does the app just crash?

Also, are you having this issue with multiple computers, all connected to the same network?

Let me know and we'll go from there.

[shastings]

I randomly began having the exact same issue on Thursday afternoon (6/27/2024). It simply crashes/drops off with no error. No internet connectivity issues. At the same time, I began noticing a serious lagtime in thumbnails populating fully in File Explorer. I've run all sorts of scans, checks, etc. I'm trying to hold off on uninstalling/reinstalling DropBox. I've searched everywhere online. Wondering if there is a bug with latest update?