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Forum Discussion
Dropbox desktop app disconnects randomly during file upload
Dropbox desktop app disconnects randomly. I have a work team, and we are all having this problem when we want to upload files, Dropbox disconnects and the upload or download is interrupted. The only ...
If I’m understanding correctly, this will require uninstalling and doing a complex reinstall where I will need to manually apply the online-only settings to folders in my current massive directory. Is this right? If so, as I mentioned yesterday, I would prefer to avoid this as I believe (as someone as has stated already here), the issue is completely on DB’s end considering multiple users are experiencing this issue right now. Just having to re-sync my entire folder of nearly 100k files is highly disruptive, but having to hunt and peck and figure out which are only online and redo those settings is a science experiment I’m not willing to undertake right now considering I’ve wasted nearly 12 hours of my life in the last few days trying to resolve this problem with nothing but troubleshooting tips from customer support that I’ve already tried. Sorry if this is harsh but I pay hundreds of dollars every year for a business account bc file storage and sharing is crucial to my business. Not even being able to see my thumbnails and icons is ridiculous.
I have multiple Windows users who are experiencing this issue right now. It is only our Windows users. The issues are exactly as described: Dropbox works for a few minutes, then breaks and stops syncing. InDesign seems to be a trigger for this, with all the links that it tries to access through Dropbox. They have a mix of Windows 10 and Windows 11, but are all on the 202.4.5551 update. Is there any movement from Dropbox on this request? We are mostly dead in the water with files otherwise.
