Dropbox has recently reported a 'sync issue' - "Couldn't upload. Give Dropbox permission to access this file".
The file is 'Lenovo Migration Assistant.lnk' and it's been on my hard drive for months without generating an error, in a folder with other files that are being uploaded ok.
The "How to fix" link doesn't list this actual error message but I have tried some of the suggestions for the errors quoting 'upload' problems, but the commands given fail.
I have a Lenovo ideapad 330S running Windows 10 Home, Version 10.0.18363 Build 18363
My first approach was to rename the existing Dropbox folder on D and then use sync preferences to move the "new" Dropbox folder from C to D. I tried this several times and both times it stopped working in the middle of transferring the files (not sure why). The folder has about 61,000 files.
It appears that the new Dropbox folder on C has finished syncing. Fortunately, I hadn't added any files to my D Dropbox folder, so I now have three locations with the same files-- Dropbox cloud, and C and D Dropbox folders on my desktop.
If I uninstall/reinstall Dropbox app, is there some way to avoid creating a new Dropbox folder on C and have install app understand there is already a Dropbox folder on D?
Hi MWilcox, according to the Dropbox desktop application preferences, where is the current location of the Dropbox folder? I am assuming the C drive, right?
Do the sync icons appear in the old or new location?
Also, you mentioned that the process stopped while transferring files. It might sound trivial, but was the device and app open and running at all times during this?
Need more support
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Bonjour à vous !
Voici ma situation : j'ai un compte Dropbox basic (102go) gratuit. Je souhaiterais programmer une sauvegarde automatique mettons tous les soirs et pour cela, je vois partout qu'il faut utiliser Dropbox Backup. Sur internet, je lis de tout et son contraire : \"c'est un service gratuit dont disposent tous les forfaits\" et \"c'est un service payant\" sur la même page. Toutefois, l'aide par le chat m'a confirmé que j'avais bien Dropbox Backup avec mon forfait.
Seulement voilà, je ne trouve nul part l'option. J'ai passé 1h avec l'aide par le chat qui m'a envoyé le \"mode d'emploi\", j'ai écumé internet mais nada ! Je suis censée cliquer sur l'icone Dropbox sur ma barre de tâches Windows, ok mais là commence le mic-mac : il faut cliquer sur ses initiales / son avatar, sauf qu'il n'y en a pas. On est bien d'accord que l'icone Dropbox sur ma barre de tâches Windows ouvre un dossier classique contenant mes fichiers sauvegardés?
J'ai également essayé sur Dropbox internet : J'ai trouvé l'onglet \"Dropbox Backup\" en cliquant sur l'onglet \"Plus\" (donc pas du tout en cliquant sur mes initiales / mon avatar) mais j'ai seulement mon appareil affiché, pas d'option \"gérer la sauvegarde\" autre que celle me balançant sur \"upgrader mon forfait\" (pour un payant bien entendu).
Mes questions sont donc les suivantes : Oui ou non ai-je Dropbox Backup avec mon forfait basic gratuit de 102go? Et si oui, comment accéder à la gestion de sauvegarde pour la programmer comme je le souhaite? Si vous avez un mode d'emploi pour les nuls avec capture d'écran svp parce que je ne vois pas comment faire autrement 🙏
Et j'en rajoute une petite dernière : comment se fait-il que je n'ai pas les mêmes dates de sauvegarde sur Dropbox internet? La sauvegarde de la machine (dans \"Plus\"/ \"Dropbox Backup\") indique le 25/10 mais lorsque je vais sur mes fichiers (\"Accueil\" / \"Tous les fichiers\"), chacun a une date différente et aucun n'a été sauvegardé après le 24/10.
En vous remerciant par avance, très belle journée à vous 😁
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Bonjour à vous !
Voici ma situation : j'ai un compte Dropbox basic (102go) gratuit. Je souhaiterais programmer une sauvegarde automatique mettons tous les soirs et pour cela, je vois partout qu'il faut utiliser Dropbox Backup. Sur internet, je lis de tout et son contraire : \"c'est un service gratuit dont disposent tous les forfaits\" et \"c'est un service payant\" sur la même page. Toutefois, l'aide par le chat m'a confirmé que j'avais bien Dropbox Backup avec mon forfait.
Seulement voilà, je ne trouve nul part l'option. J'ai passé 1h avec l'aide par le chat qui m'a envoyé le \"mode d'emploi\", j'ai écumé internet mais nada ! Je suis censée cliquer sur l'icone Dropbox sur ma barre de tâches Windows, ok mais là commence le mic-mac : il faut cliquer sur ses initiales / son avatar, sauf qu'il n'y en a pas. On est bien d'accord que l'icone Dropbox sur ma barre de tâches Windows ouvre un dossier classique contenant mes fichiers sauvegardés?
J'ai également essayé sur Dropbox internet : J'ai trouvé l'onglet \"Dropbox Backup\" en cliquant sur l'onglet \"Plus\" (donc pas du tout en cliquant sur mes initiales / mon avatar) mais j'ai seulement mon appareil affiché, pas d'option \"gérer la sauvegarde\" autre que celle me balançant sur \"upgrader mon forfait\" (pour un payant bien entendu).
Mes questions sont donc les suivantes : Oui ou non ai-je Dropbox Backup avec mon forfait basic gratuit de 102go? Et si oui, comment accéder à la gestion de sauvegarde pour la programmer comme je le souhaite? Si vous avez un mode d'emploi pour les nuls avec capture d'écran svp parce que je ne vois pas comment faire autrement 🙏
Et j'en rajoute une petite dernière : comment se fait-il que je n'ai pas les mêmes dates de sauvegarde sur Dropbox internet? La sauvegarde de la machine (dans \"Plus\"/ \"Dropbox Backup\") indique le 25/10 mais lorsque je vais sur mes fichiers (\"Accueil\" / \"Tous les fichiers\"), chacun a une date différente et aucun n'a été sauvegardé après le 24/10.
En vous remerciant par avance, très belle journée à vous 😁
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Programmer sauvegarde automatique DropBox","moderationData":{"__ref":"ModerationData:moderation_data:804398"},"body":"
Il semblerait que vous faites référence à la fonctionnalité de sauvegarde automatique (Backup) qui est gratuite, et non pas au forfait Dropbox Backup qui est effectivement payant.
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Pour accéder à cette option, cliquez sur la petite icône qui se trouve dans la zone des notifications à coté de l'horloge, (veuillez noter que cette icônes est parfois cachée et il faut qu'on clique sur la petite flèche à coté de l'horloge Windows pour l'afficher). Puis, cliquez sur vos initiales ou votre photo de profile, puis sur Préférences.
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Cliquez ensuite sur l'onglet Sauvegarde pour activer cette fonctionnalité gratuitement.
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Probablement votre appareil utilise l'heure moyenne de Greenwich (GMT) plutôt que votre heure locale pour l'horodatage de vos photos et de vos vidéos. C'est pourquoi il peut y avoir quelques heures de décalage entre l'horodatage de vos fichiers et votre heure locale.
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J'espère que ces informations vous seront utiles et je vous souhaite une agréable journée ! Si vous avez besoin d'assistance supplémentaire, n'hésitez pas à nous le faire savoir.
Merci mille fois pour vos éclaircissements ! Effectivement, parfois une simple nuance met le bazar 😁
Alors par contre, non, j'ai vérifié et je suis bien sur mon fuseau horaire. Et puis le décalage n'était pas de quelques heures mais de quelques jours (y'a pas de fuseau horaire pour une telle différence) et de plusieurs jours même entre les fichiers (ex : 21/10, 24/10, 25/10).
Une dernière petite question : la sauvegarde via mon icône sur la barre de tâches, elle se fait bien sur le site internet ET le dossier Dropbox sur mon bureau? Parce que dans Préférences / Synchronisation, il faut choisir entre sauvegarde \"en ligne\" et \"accessible hors ligne\". Ca n'a rien à voir avec l'emplacement non?
L'option que vous voyez sur l'onglet Synchronisation des Préférence de l'application permet de rendre les fichiers accessibles en ligne ou hors ligne par défaut.
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Si vous choisissez En ligne, tous les prochains fichiers et dossiers ajoutés directement dans le répertoire racine de votre Dropbox seront en ligne.
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Les nouveaux fichiers ajoutés dans le répertoire racine n’occuperont pas d’espace de stockage sur votre ordinateur. Ces conditions ne s’appliquent pas aux fichiers ou dossiers déjà existants.
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J'espère que ces informations vous seront utiles et je vous souhaite une agréable journée ! Si vous avez besoin d'assistance supplémentaire, n'hésitez pas à nous le faire savoir.
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Dropbox Staff
