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Forum Discussion
The Dropbox app can't sync one file
Dropbox has recently reported a 'sync issue' - "Couldn't upload. Give Dropbox permission to access this file".
The file is 'Lenovo Migration Assistant.lnk' and it's been on my hard drive for mo...
Hi there Gogabz, I'd be happy to help look into this with you.
Could you try, as a first step, the following in the exact order listed, and see if they do the trick?
- Click on the Dropbox icon in your system tray.
- Go to the gear in the Notifications panel.
- Select Preferences...
- Navigate to the Account tab.
- Click anywhere in the window under the tab.
- Hold down the Alt+H keys.
- Click on the Fix Hardlinks button.
- You may be asked for your computer's login credentials, in which case, please enter them.
- Wait a bit to see if Dropbox resumes syncing.
If you're still having trouble, repeat the same steps, but on the seventh one, click on the Fix Permissions button, instead.
Let me know how it goes, thanks!
Lusil
Dropbox Staff
Dropbox StaffHi there Gogabz, I'd be happy to help look into this with you.
Could you try, as a first step, the following in the exact order listed, and see if they do the trick?
- Click on the Dropbox icon in your system tray.
- Go to the gear in the Notifications panel.
- Select Preferences...
- Navigate to the Account tab.
- Click anywhere in the window under the tab.
- Hold down the Alt+H keys.
- Click on the Fix Hardlinks button.
- You may be asked for your computer's login credentials, in which case, please enter them.
- Wait a bit to see if Dropbox resumes syncing.
If you're still having trouble, repeat the same steps, but on the seventh one, click on the Fix Permissions button, instead.
Let me know how it goes, thanks!
For those doing this on a Mac, it seems that you hold down option (⌥) instead of "Alt+H" while following Lusil's instructions.
This worked for me (win 10 pro) but it has to win the 'mystery meat' award for obscure fix that you could never find thru the UI. "click anywhere on the window and hold down alt-H"....to fix a known problem ? Wow
Hi Lusil,
That worked - many thanks.
I tried the Fix Hardlinks option - no login credentials required - then restarted. The error was still there.
Did the same using the Fix Permissions option. Again the error was still there.
I went into File Explorer to look at the file permissions (not that I know much about them) & while I was doing that I noticed the error on the Dropbox icon had disappeared. Presumably I just hadn't waited long enough for syncing to complete but unfortunately that means I can't say which option worked.
But anyway, many thanks again.
Hi Lusil I have the same problem. I have followed your advice and run the fix links (and permissions also) but I still have the same three files with the blue circle indicating there's activity but no end its just stuck. The specific error message is "couldn't upload give dropbox permission to access this file"...I have not changed a thing in years.
Also its killing my cpu. What can I try next and why is it doing it?
I'm windows 10, firefox.
Thanks
Andy
I am also having this problem, and it started last week. When I first saw the notification, I clicked "view now" and renamed the two files that were listed there.
There aren't any files listed there anymore, but I continue to get the notification.
I've tried @lusil's fix several times, both using the "fix hardlinks" button and the "fix permissions" button, but nothing changes.
BTW, when I click the "fix permissions" button, it opens a C prompt window, but nothing happens in that window.Is there a way to find the offending files on Dropbox.com and fix them?
Please help!
DZuber.... exactly the same "I've tried @lusil's fix several times, both using the "fix hardlinks" button and the "fix permissions" button, but nothing changes when I click the "fix permissions" button, it opens a C prompt window, but nothing happens in that window."
Never mind it finally cleared the issue. I'm guessing fixing hardlinks is what worked.
I tried both but when I did Permissions it opened up a C prompt window but nothing happened. The file I'm having issues with is Trend Micro_HE_Download_64bit. I have an HP All-in-One PC with Windows 11.
