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Forum Discussion

DamianYap's avatar
DamianYap
New member | Level 2
5 months ago

Dropbox desktop app disconnects randomly during file upload

Dropbox desktop app disconnects randomly. I have a work team, and we are all having this problem when we want to upload files, Dropbox disconnects and the upload or download is interrupted. The only ...
Desktop
Sync
upload
phafa's avatar
phafa
Explorer | Level 4

I'm having this same issue on Dropbox Desktop: v202.4.5551 on Windows 10.
It's getting worse and I work with this. What's going on?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Sorry for jumping in, shastings and phafa. Before investigating further, I’d suggest reinstalling the Dropbox app on your devices. 

 

If the issue persists after that, let me know and we can take a closer look into this.

  • shastings's avatar
    shastings
    Helpful | Level 5
    5 months ago

    Hi-- I am willing to do this, but with close to 100K files that I am often sharing with clients, doing a reinstall is highly disruptive to my workflow, as everything will need to repopulate back in my DB folder. In addition, I currently have many folders set as online-only by having gone through File Explorer, right-clicked and selected Online Only. I am guessing that I will lose ALL of those location preferences/settings regarding online only files once I uninstall. Is this correct?

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