You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Kallisti05's avatar
Kallisti05
Explorer | Level 4
2 years ago

Unable to disconnect Mac Desktop & Documents from Dropbox.

Hi some time ago I permitted Dropbox to back up my Desktop & Documents.

 

Since then I have reverted from a Busines to a personal Dropbox account.

Despite the fact I have disbled Backup in Dropbox, both folders on my Mac show as aliases that go nowehere.

I have found and been directed to articles on  how to set up or pause syncing but none on how to permenantly diosconnect so that Dropbox has zero interface with my Mac Desktop & Documents folders. Help!

 

 

 

  • Hi Kallisti05, let's jump right into this! 

     

    You mentioned that both folders on your Mac show as aliases that go nowhere.

     

    Have you tried the steps my colleague Hannah suggested right here? If not, can you give that a go? 

     

    I'll be happy to know how things turned out! 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi Kallisti05, let's jump right into this! 

     

    You mentioned that both folders on your Mac show as aliases that go nowhere.

     

    Have you tried the steps my colleague Hannah suggested right here? If not, can you give that a go? 

     

    I'll be happy to know how things turned out! 

    • Kallisti05's avatar
      Kallisti05
      Explorer | Level 4

      Hi Megan

       

      Yay thanks I now have 2 empty folders called "Documents" and "Desktop", which I have populated from a backup. Sorted.

       

      Step 2 is irrelevant to me:

      "2) If the computer backup has been successful, then you should be able to simply open Finder, go to your Dropbox folder, and click on the Mac folder."

      - as I am not backing up, do not wish to, nor do I want to have any of my my Mac folders in my Dropbox.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!