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Forum Discussion

DamianYap's avatar
DamianYap
New member | Level 2
5 months ago

Dropbox desktop app disconnects randomly during file upload

Dropbox desktop app disconnects randomly. I have a work team, and we are all having this problem when we want to upload files, Dropbox disconnects and the upload or download is interrupted. The only ...
Desktop
Sync
upload
cs28's avatar
cs28
Helpful | Level 5
5 months ago

Can confirm my team is having this issue as well. We are all on Windows running v202.4.5551. Dropbox works for the first few minutes after restarting the PC, but freezes up quickly. Pausing sync shows an infinite "Pausing sync..." loading screen, but doesn't actually pause until I restart the PC. @shastings and @phafa thank you for pushing this issue with the support team. Let me know if you find a fix, but I think you are correct in assuming it's on DB's end with the amount of people experiencing this issue. 

  • phafa's avatar
    phafa
    Explorer | Level 4
    5 months ago

    I don't wanna jinx anything, but it seems everything has been working good so far today.
    Support Team requested I recorded a video of the issue, but everything has been smooth so far.
    Hopefully it's been fixed?

    • SR910's avatar
      SR910
      Explorer | Level 3
      5 months ago

      Yea same.

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