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Forum Discussion
Impossible to reconnect to Dropbox app on Android after I disconnected
Hi. I've used Dropbox for many years, but ran into a problem yesterday. For various reasons, I disconnected my Android phone Pixel 6a, Android 14 with all updates), and since then have been unable to reconnect. I have followed all the instructions I could find, but in all cases, when the prompt to use a code from Google Authenticator appears and I fill in the code (within seconds), the code is tagged as invalid. Any suggestions would be most welcome! Thanks in advance.
Jill
Jill
Hi there, JillBr, thanks for joining our Community.
One thing I can think of, is the limit of connected devices, in case you're on a free Basic Dropbox account.
There's a limit of 3 connected devices for free accounts, so if you had more than 3 when you disconnected it, you will need to remove some devices, to be able to reconnect.
You can see a list of your connected devices at the bottom of this page.
If that's not the case, can you please send me a screenshot of any errors you're getting, so I can check it out?
Thanks in advance!
- Hannah
Dropbox Staff
Hi there, JillBr, thanks for joining our Community.
One thing I can think of, is the limit of connected devices, in case you're on a free Basic Dropbox account.
There's a limit of 3 connected devices for free accounts, so if you had more than 3 when you disconnected it, you will need to remove some devices, to be able to reconnect.
You can see a list of your connected devices at the bottom of this page.
If that's not the case, can you please send me a screenshot of any errors you're getting, so I can check it out?
Thanks in advance!
Thank you for your answer and the link. I do indeed have a basic/free account, and didn't realize that I had 2 devices already connected. How did that happen, since I was connected to Dropbox on my phone just minutes previously? Anyway, I have now disconnected a device and can once again connect my phone. Thank you for your help.
- Hannah
Happy to see that we could figure it out, Jill!
If you need anything else, let us know.
Have a great week ahead!
