It looks like you meant to call /2/files/get_metadata, but based on the error message in the response body you actually called /2/sharing/get_folder_metadata (which takes different parameters, and so the call failed). Make sure you've configured that to call /2/files/get_metadata if that's what you intended.
exact same issue on mine. MacBook pro M3 with Sonoma 14.4. It happens after a restart and after a long sleep. Only way to make it work again is by completely closing and reopening the desktop app v 194.4.6267
Yes, I've already tried unlinking and relinking. It didn't help. As someone mentioned previously, if I don't have Dropbox as log in item and launch it with a bit of delay after MacOS has launched, everything works.
So it's not a VPN issue (I don't use VPN anyway), it seems Dropbox tries to find a connection straight away when MacOS boots and if the connection is not there, it stalls.
I'm experiencing a similar issue on Windows with v194.4.6267. But delaying Dropbox startup (or quitting and restarting) doesn't resolve the issue for me.
Same problem here. Dropbox reports "trying to connect to internet" despite no issues with internet connection. Macbook Pro M3. Everything latest version of software. Have had Dropbox automatically start up with the OS for 10 years without problems. Now it creates sync problems since it is not running and I have started to loose file changes. Please roll back to previous app version or solve it quickly please!
I’m experiencing the same problem. Using a new MacBook Air M3, all software updated. I’m a fifteen year DropBox user and this is not the normal behavior. I see a a of replies to this thread of people responding to this with the same problem. Wondering if DropBox might be able to escalate this to engineering???
I've also had this issue pop up recently (the last week or so). I know that I recently did a Windows update prior to this issue.
I'm on Windows 10. Dropbox v195.4.4995
It happened twice today. Opened my laptop at Starbucks, and I got the "reconnecting" issue. Got to work. Opened my laptop, connected to the wifi and got the same "reconnecting" issue.
I have to shut down and reopen dropbox for it to connect. It seems like it's tripping over manually joining wifi, based on what I'm experiencing.
It's really frustrating, as I use Dropbox to switch between computers and access files only to find out that dropbox isn't syncing because I don't see the updates.
After years of use and it going fine, this is fairly annoying. I'm concerned at some point that I won't notice, edit a file on different computers only to find that I lost information because it's not syncing.
Matt_M24, if you’re not on a free Basic account with more than 3 devices linked to Dropbox, can you completely uninstall and reinstall the Dropbox app?
I reinstalled Dropbox and it is still having the same problem. The issue seems to be that when I manually connect to wifi, it doesn't recognize that I've connected and it gets stuck with the "reconnecting" message.
The only solution I've found is to quit dropbox and open it up again.
This is a very recent development as I've been using Dropbox Plus without a problem since 2017.
This is clearly a bug that manifests itself after reboot when the Mac takes a second to connect to the wifi network. If Dropbox does not find a network straight away it stays in this limbo until you restart it.
This is a serious issue and since it's been reported by so many users should be worked on already.
The only reason users might not experience this is Macbook Pro users that never restart the laptop. The issue ONLY happens when you restart a computer (e.g. a Mac Studio).
Same issues started today for me too on my Windows 11 PC.
I have unistalled and reinstalled it. Rebooted (many times) and also tried closing it after bootup and restarting it by right clicking and choosing run as admin...
Still it just sit on "Starting"
The closest I got to having "something" appear like it was going to work is when I turned my VPN "ON" and then tried to start it up. It asked me to Log In (i.e. since I have uninstalled and reinstalled Dropbox it has not actually logged back in yet) ... but even after it opened the browser application where I am logged in, and tried to connect back to the desktop app - it did not complete that action.
Oddly that only pops up if I turn on my VPN. When it is off, there is no request to log into my account when I start the desktop app??
Same issue here after restarting my M1 MacBook Pro, and right on deadline too as I was posting files when I had to restart for another app. I nearly had a heart attack when it said it wasn't connecting! Quit and restarting the app worked as suggested, but this is a hack not a solution Dropbox. Get it fixed pronto!
I've a new Mac Book Air with Mac OS 14.4.1 and latest version Dropbox desktop app (195.4.4995) with File Provider (but the same problem was already happening before switching to File Provider).
I don't have any security apps that might be blocking the connection, like antivirus, VPN etc.
Every time I have to quit app and restart it and that's how it works.
Important: even with the desktop app closed or connecting, files are synced regularly (maybe is the new File Provider for Mac system).
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I have been experiencing a very frustrating issue with Dropbox the past few days.
Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:
Reconnecting to the internet. This may take a moment.
No VPN
No Firewall
Home Network
Fully updated Dropbox
The thing that is baffling is that :
If you Quit and restart Dropbox it works immediately but if you restart the computer the issue appears again
If you wait for a long time Dropbox eventually connects and syncs. But it takes a long time
On the same computer, about a week ago, Dropbox was syncing instantly after reboot.
I have tried already reinstalling and deleting the cache folder.
Is this a known issue that's going on at the moment>
Many thanks
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I have been experiencing a very frustrating issue with Dropbox the past few days.
Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:
Reconnecting to the internet. This may take a moment.
No VPN
No Firewall
Home Network
Fully updated Dropbox
The thing that is baffling is that :
If you Quit and restart Dropbox it works immediately but if you restart the computer the issue appears again
If you wait for a long time Dropbox eventually connects and syncs. But it takes a long time
On the same computer, about a week ago, Dropbox was syncing instantly after reboot.
I have tried already reinstalling and deleting the cache folder.
Is this a known issue that's going on at the moment>
Many thanks
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Can you please let me know the app's exact status and version as shown in your menu bar?
\n
\n
Also, could you try unlinking and relinking your account through the app's preferences? Maybe that will do the trick.
\n
\n
Keep me posted, and we'll take it from there!
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exact same issue here, the only difference is I am constantly on VPN.
dropbox desktop app has been working fine on my PC for years and this started to happen just a couple days ago on both my personal PC and work PC.
have tried 1) turning off firewalls; 2) restart PC; 3) reinstall dropbox but no luck.
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exact same issue on mine. MacBook pro M3 with Sonoma 14.4. It happens after a restart and after a long sleep. Only way to make it work again is by completely closing and reopening the desktop app v 194.4.6267
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Hi Megan,
Dropbox version:
Yes, I've already tried unlinking and relinking. It didn't help. As someone mentioned previously, if I don't have Dropbox as log in item and launch it with a bit of delay after MacOS has launched, everything works.
So it's not a VPN issue (I don't use VPN anyway), it seems Dropbox tries to find a connection straight away when MacOS boots and if the connection is not there, it stalls.
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I'm experiencing a similar issue on Windows with v194.4.6267. But delaying Dropbox startup (or quitting and restarting) doesn't resolve the issue for me.
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exact same issue here.
dropbox desktop app: 195.3.4974 beta
Apple M3 Pro
MacOS: Sonoma 14.4
reinstall, unlink did not work.
Quit and restart Dropbox is the only workaround
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Same problem here. Dropbox reports \"trying to connect to internet\" despite no issues with internet connection. Macbook Pro M3. Everything latest version of software. Have had Dropbox automatically start up with the OS for 10 years without problems. Now it creates sync problems since it is not running and I have started to loose file changes. Please roll back to previous app version or solve it quickly please!
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This may take a moment.","moderationData":{"__ref":"ModerationData:moderation_data:757928"},"body":"I’m experiencing the same problem. Using a new MacBook Air M3, all software updated. I’m a fifteen year DropBox user and this is not the normal behavior. I see a a of replies to this thread of people responding to this with the same problem. Wondering if DropBox might be able to escalate this to engineering???","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-03-17T04:31:55.038-07:00","lastPublishTime":"2024-03-17T04:31:55.038-07:00","metrics":{"__typename":"MessageMetrics","views":2149},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:756597/message:757928","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1814766":{"__typename":"User","id":"user:1814766","uid":1814766,"login":"gabew","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-03-19T04:50:31.400-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1814766"},"ModerationData:moderation_data:758347":{"__typename":"ModerationData","id":"moderation_data:758347","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:696151":{"__typename":"User","id":"user:696151","uid":696151,"login":"Hannah","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-06-06T05:40:55.211-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS02OTYxNTEtMjU5NjJpMDlGNjgyRDEzNUY3MzQ1RQ"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:696151"},"ForumReplyMessage:message:758347":{"__typename":"ForumReplyMessage","uid":758347,"id":"message:758347","revisionNum":1,"author":{"__ref":"User:user:1814766"},"readOnly":true,"repliesCount":3,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumTopicMessage:message:756597"},"conversation":{"__ref":"Conversation:conversation:756597"},"subject":"Re: Dropbox Not working after restart: Reconnecting to the internet. 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Same issue here with Macbook Air M2 currently on Sonoma 14.4... it's been like this for weeks now. Only works after restarting Dropbox app.
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Have you tried any of the troubleshooting steps in this thread?
Also, if you hover over the Dropbox icon in your menu bar, which version of the app do you see that you have installed?
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I've tried all trouble shooting steps. No luck. Do you have a fix?
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We need a DropBox community moderator to weigh in on this. Is this a known bug being worked on by the DB development team?
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I've also had this issue pop up recently (the last week or so). I know that I recently did a Windows update prior to this issue.
I'm on Windows 10. Dropbox v195.4.4995
It happened twice today. Opened my laptop at Starbucks, and I got the \"reconnecting\" issue. Got to work. Opened my laptop, connected to the wifi and got the same \"reconnecting\" issue.
I have to shut down and reopen dropbox for it to connect. It seems like it's tripping over manually joining wifi, based on what I'm experiencing.
It's really frustrating, as I use Dropbox to switch between computers and access files only to find out that dropbox isn't syncing because I don't see the updates.
After years of use and it going fine, this is fairly annoying. I'm concerned at some point that I won't notice, edit a file on different computers only to find that I lost information because it's not syncing.
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Matt_M24, if you’re not on a free Basic account with more than 3 devices linked to Dropbox, can you completely uninstall and reinstall the Dropbox app?
I’d like to see if that’ll help you in any way.
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I reinstalled Dropbox and it is still having the same problem. The issue seems to be that when I manually connect to wifi, it doesn't recognize that I've connected and it gets stuck with the \"reconnecting\" message.
The only solution I've found is to quit dropbox and open it up again.
This is a very recent development as I've been using Dropbox Plus without a problem since 2017.
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I'm having the same problem.
Hardware: MacBook Air 2024 M3
DropBox Version: v195.4.4995
I have tried:
DropBox Advanced Reinstall
Disabling Firewall & VPN and related background activities.
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As I said on my original message:
No VPN
No Firewall
Home Network
Fully updated Dropbox
This is clearly a bug that manifests itself after reboot when the Mac takes a second to connect to the wifi network. If Dropbox does not find a network straight away it stays in this limbo until you restart it.
This is a serious issue and since it's been reported by so many users should be worked on already.
The only reason users might not experience this is Macbook Pro users that never restart the laptop. The issue ONLY happens when you restart a computer (e.g. a Mac Studio).
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Same issues started today for me too on my Windows 11 PC.
I have unistalled and reinstalled it. Rebooted (many times) and also tried closing it after bootup and restarting it by right clicking and choosing run as admin...
Still it just sit on \"Starting\"
The closest I got to having \"something\" appear like it was going to work is when I turned my VPN \"ON\" and then tried to start it up. It asked me to Log In (i.e. since I have uninstalled and reinstalled Dropbox it has not actually logged back in yet) ... but even after it opened the browser application where I am logged in, and tried to connect back to the desktop app - it did not complete that action.
Oddly that only pops up if I turn on my VPN. When it is off, there is no request to log into my account when I start the desktop app??
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Same issue here after restarting my M1 MacBook Pro, and right on deadline too as I was posting files when I had to restart for another app. I nearly had a heart attack when it said it wasn't connecting! Quit and restarting the app worked as suggested, but this is a hack not a solution Dropbox. Get it fixed pronto!
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Dropbox stopped connecting on login.
I've a new Mac Book Air with Mac OS 14.4.1 and latest version Dropbox desktop app (195.4.4995) with File Provider (but the same problem was already happening before switching to File Provider).
I don't have any security apps that might be blocking the connection, like antivirus, VPN etc.
Every time I have to quit app and restart it and that's how it works.
Important: even with the desktop app closed or connecting, files are synced regularly (maybe is the new File Provider for Mac system).
Thank you
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Does the issue in this thread seem like the issue you're currently facing or is it something different?
\n
\n
Keep me posted.
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Thank you, it's exactly the issue.
I have to wait a solution, as I read there.
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This may take a moment.","moderationData":{"__ref":"ModerationData:moderation_data:766567"},"body":"
Hi everyone,
\n
\n
Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.
\n
As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.
\n
\n
Thank you!
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Dropbox Staff
