You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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JillBr's avatar
JillBr
Explorer | Level 3
6 months ago

Impossible to reconnect to Dropbox app on Android after I disconnected

Hi. I've used Dropbox for many years, but ran into a problem yesterday. For various reasons, I disconnected my Android phone Pixel 6a, Android 14 with all updates), and since then have been unable to ...
  • Hannah's avatar
    6 months ago

    Hi there, JillBr, thanks for joining our Community.

     

    One thing I can think of, is the limit of connected devices, in case you're on a free Basic Dropbox account.

     

    There's a limit of 3 connected devices for free accounts, so if you had more than 3 when you disconnected it, you will need to remove some devices, to be able to reconnect.

     

    You can see a list of your connected devices at the bottom of this page.

     

    If that's not the case, can you please send me a screenshot of any errors you're getting, so I can check it out?

     

    Thanks in advance!