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Forum Discussion
Impossible to reconnect to Dropbox app on Android after I disconnected
Hi. I've used Dropbox for many years, but ran into a problem yesterday. For various reasons, I disconnected my Android phone Pixel 6a, Android 14 with all updates), and since then have been unable to ...
Hi there, JillBr, thanks for joining our Community.
One thing I can think of, is the limit of connected devices, in case you're on a free Basic Dropbox account.
There's a limit of 3 connected devices for free accounts, so if you had more than 3 when you disconnected it, you will need to remove some devices, to be able to reconnect.
You can see a list of your connected devices at the bottom of this page.
If that's not the case, can you please send me a screenshot of any errors you're getting, so I can check it out?
Thanks in advance!
Hannah
Dropbox Staff
Dropbox StaffHi there, JillBr, thanks for joining our Community.
One thing I can think of, is the limit of connected devices, in case you're on a free Basic Dropbox account.
There's a limit of 3 connected devices for free accounts, so if you had more than 3 when you disconnected it, you will need to remove some devices, to be able to reconnect.
You can see a list of your connected devices at the bottom of this page.
If that's not the case, can you please send me a screenshot of any errors you're getting, so I can check it out?
Thanks in advance!
Thank you for your answer and the link. I do indeed have a basic/free account, and didn't realize that I had 2 devices already connected. How did that happen, since I was connected to Dropbox on my phone just minutes previously? Anyway, I have now disconnected a device and can once again connect my phone. Thank you for your help.
- Hannah
Happy to see that we could figure it out, Jill!
If you need anything else, let us know.
Have a great week ahead!
