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Forum Discussion
Automatic photo upload not working on Android Pixel 6
I have a Pixel 6 and the Dropbox app won't upload photos taken on my phone. Things I've tried:
1) Toggling photo backup off and on (several times)
2) Purging the app cache, forcing a re-login
3) Logged out, logged back in
4) Uninstalled, re-installed Dropbox from scratch via Google Play Store
If I go into the Dropbox Camera Uploads > hit the plus sign > and take a photo, that photo immediately uploads. So that functionality seems to be intact. When I take a photo with the Android 6 camera app, that photo doesn't show up anywhere in Dropbox - but it shows up in the Photos app - so it seems as though the Dropbox app can't "see" the photos I'm taking on my phone.
My wife's phone is logged into my account as well for photo uploads, and photos aren't being uploaded from her phone either.
Any known fixes for this? It makes Dropbox 100% useless for me since my primary use case for Dropbox is photo transfers. Everything seemed to be working well until a few weeks ago, but I didn't purposefully change anything.
Thanks for the replies! I continued to troubleshoot this on my own and it turns out the culprit was the Background Restrictions setting under Camera Uploads. It was set to "Yes", so that was stopping the uploads from occuring. I didn't change this setting, nor did my wife on her phone, so I'm wondering if a recent Dropbox update changed this? Now that I changed it to "No" and approved the background usage, everything is working like it did before.
HappyOctopusDropbox Staff
What folder does your Camera app save the photos to? Is it possible that it changed recently?
Thanks for the replies! I continued to troubleshoot this on my own and it turns out the culprit was the Background Restrictions setting under Camera Uploads. It was set to "Yes", so that was stopping the uploads from occuring. I didn't change this setting, nor did my wife on her phone, so I'm wondering if a recent Dropbox update changed this? Now that I changed it to "No" and approved the background usage, everything is working like it did before.
- Unfortunately that doesn't work for me. Been having this problem for years. Drives me nuts. I have to login to Dropbox in order to see an upload on my PC. Help
- Megan
Hi CaptainDave, let's jump right into this!
Can you explain and provide me with some more info in regards to this?
What are the steps you follow on your end to get to that point?
Let me know more, and we'll take it from there.
