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atmegadriverrr's avatar
atmegadriverrr
Helpful | Level 6
2 years ago

Android application doesn't work on latest android (Samsung S23)

Hello!

I'm trying to install the Dropbox application on my smartphone, but unfortunately something goes wrong.

First, as usual, I enter my credentials,

then 2-step verification code,

application seems to be started, then asks a permission "allow notifications": allow or disable. But then, regardless the choice, the screen starts blinking and does not react on touches. Then I stop the application manually, and when I try to launch it again, only bluescreen with dropbox logo appears and lasts forever.

I've installed the android application many times on different devices, all worked fine. But this time with this phone something is definitely wrong.

My device is Samsung S23 Ultra (SM-918B/DS 512Gb). Latest updates, Android 13. Latest Dropbox application from Play Market.

I've recorded the video with this bug (10 Mb, 1 min): 

https://www.dropbox.com/s/r9prndfmpgyf47e/video_2023-02-09_00-22-26.mp4?dl=0

 

I really enjoy using dropbox, so if it's necessary, I can provide additional information to make it better.

Thank you!

Android
Install
Mobile
  • atmegadriverrr's avatar
    atmegadriverrr
    2 years ago

    The answer is simple: I just paid for "plus" plan and now all works fine.

    But I don't understand, why the application does't simply inform the user about this issue? It really seems like the problem is in application, not in payment, free space or something else.

    Hope that dropbox team will add some sort of notification or error screen.

     

    Thank to all! Problem solved.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey atmegadriverrr, thanks for bringing this to our attention.

     

    We really appreciate you taking the time to provide us with this info, screenshots and screen recording.

     

    Can you try restarting your device, to see if that helps?

     

    Also, can you make sure that you have at least 500mb available storage on your phone (not Dropbox)?

     

    Let me know what you find.

    • atmegadriverrr's avatar
      atmegadriverrr
      Helpful | Level 6
      2 years ago

      Hello, Hannah!

      I've tryed:

      1. Clear application data and cache: the application starts "from scratch", but the behaviour is the same.

      2. Tryed to uninstall and install it again. The same.

      3. Tryed to unistall, reboot the phone, install again. All the same...

       

      Yes, I've cheched, there is no need in free phone space (more than 300 Gb available).

       

      I've installed application on several phones and tablets, the problem appears only on my new one, as I wrote: Galaxy S23 Ultra.

      I can provide the application log, if you tell me, where it's located.

      Thank you!

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