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Forum Discussion

JasonDunn's avatar
JasonDunn
Helpful | Level 6
3 years ago

Automatic photo upload not working on Android Pixel 6

I have a Pixel 6 and the Dropbox app won't upload photos taken on my phone. Things I've tried:   1) Toggling photo backup off and on (several times) 2) Purging the app cache, forcing a re-login...
Android
Camera uploads
Create
Dropbox Plus
Mobile
  • JasonDunn's avatar
    JasonDunn
    3 years ago

    Thanks for the replies! I continued to troubleshoot this on my own and it turns out the culprit was the Background Restrictions setting under Camera Uploads. It was set to "Yes", so that was stopping the uploads from occuring. I didn't change this setting, nor did my wife on her phone, so I'm wondering if a recent Dropbox update changed this? Now that I changed it to "No" and approved the background usage, everything is working like it did before.

CaptainDave's avatar
CaptainDave
Explorer | Level 3
Unfortunately that doesn't work for me. Been having this problem for years. Drives me nuts. I have to login to Dropbox in order to see an upload on my PC. Help
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi CaptainDave, let's jump right into this! 

 

Can you explain and provide me with some more info in regards to this? 

 

What are the steps you follow on your end to get to that point? 

 

Let me know more, and we'll take it from there. 

  • CaptainDave's avatar
    CaptainDave
    Explorer | Level 3
    3 years ago

    When I take a picture I have to go into dropbox app in order for it to push my picture to dropbox.  All my settings appear to be correct.  It's been happening on my last 4 phones.  I have pixel 10XL and latest android and app software.  Thanks

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Sorry to jump in, CaptainDave. 

       

      So, if I get this right, you need to open your Dropbox mobile app, in order for the files to upload automatically, correct? 

       

      If you haven’t checked this already, can you please take a look at this Help Center article, and let me know if you’ve tried all of the given steps? 

       

      This way, we can isolate the issue further.

      • CaptainDave's avatar
        CaptainDave
        Explorer | Level 3
        3 years ago

        OK, I'm not crazy, lets start by saying that.  🙂  I went through suggestions in article and one of them were in Camera uploads and to turn off battery optimization.  Here's the crazy part.  The option to toggle battery optimization WAS NOT THERE the other day, NOR was it ever there for the years I've been using it.  Must have been in the last update I just did..  I did toggle it off and will keep you updated.

         

        Secondly, I also cleared my cache this morning and will monitor.

         

        Thanks for the suggestions.

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