We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

JasonDunn's avatar
JasonDunn
Helpful | Level 6
3 years ago

Automatic photo upload not working on Android Pixel 6

I have a Pixel 6 and the Dropbox app won't upload photos taken on my phone. Things I've tried:   1) Toggling photo backup off and on (several times) 2) Purging the app cache, forcing a re-login...
Android
Camera uploads
Create
Dropbox Plus
Mobile
  • JasonDunn's avatar
    JasonDunn
    3 years ago

    Thanks for the replies! I continued to troubleshoot this on my own and it turns out the culprit was the Background Restrictions setting under Camera Uploads. It was set to "Yes", so that was stopping the uploads from occuring. I didn't change this setting, nor did my wife on her phone, so I'm wondering if a recent Dropbox update changed this? Now that I changed it to "No" and approved the background usage, everything is working like it did before.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey JasonDunn, happy Monday! 

 

Do you use cellular data or WiFi to connect? Have you tried switching from one to the other? 

 

Let me know!

HappyOctopus's avatar
HappyOctopus
Icon for Dropbox Staff rankDropbox Staff
3 years ago

What folder does your Camera app save the photos to? Is it possible that it changed recently?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!