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JasonDunn's avatar
JasonDunn
Helpful | Level 6
3 years ago

Automatic photo upload not working on Android Pixel 6

I have a Pixel 6 and the Dropbox app won't upload photos taken on my phone. Things I've tried:   1) Toggling photo backup off and on (several times) 2) Purging the app cache, forcing a re-login...
Android
Camera uploads
Create
Dropbox Plus
Mobile
  • JasonDunn's avatar
    JasonDunn
    3 years ago

    Thanks for the replies! I continued to troubleshoot this on my own and it turns out the culprit was the Background Restrictions setting under Camera Uploads. It was set to "Yes", so that was stopping the uploads from occuring. I didn't change this setting, nor did my wife on her phone, so I'm wondering if a recent Dropbox update changed this? Now that I changed it to "No" and approved the background usage, everything is working like it did before.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey JasonDunn, happy Monday! 

 

Do you use cellular data or WiFi to connect? Have you tried switching from one to the other? 

 

Let me know!

  • HappyOctopus's avatar
    HappyOctopus
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    What folder does your Camera app save the photos to? Is it possible that it changed recently?

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