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Forum Discussion
Dropbox hangs on a stage 'Connecting' when starting
Today I found on my working PC that Dropbox is hanging on the stage 'Connecting'.
I tried to remove dropbox (apt-get remove dropbox) and then install it from https://www.dropbox.com/install-linux. Nothing changes: the program still hangs when 'connecting'.
Also my colleague made me an advice to run 'dropbox update'. I did that but nothing had been changed. Still I wait for several hours on the stage 'Connecting'.
Does anyone kindly tell me how to fix Dropbox?
Another detail: there is no syncing.
- Jane
Dropbox Staff
Hello Jane.
Now I did actions mentioned at https://help.dropbox.com/desktop-web/linux-commands#remove. Then I reinstall dropbox (apt-get remove, apt-get install...). Now dropbox still connecting forever, but dropbox status output seems changed. Recently (before the removing from /etc/apt/sources.lists and reinstallation) it outputs that dropbox is connecting and now it outputs:
Dropbox isn't running!
However there is a gray icon of dropbox in a bar. And there is a process of dropbox
sergzach@serg-pc:~$ ps ax | grep dropbox 4741 ? Ssl 0:04 /home/sergzach/.dropbox-dist/dropbox-lnx.x86_64-70.4.93/dropbox
If I click on dropbox icon and choose "Quit Dropbox" the output of command above is empty. So, some process relates to that gray icon of Dropbox but dropbox status shows that dropbox is not running for some reason.
The version at "Preferences" (via Dropbox icon) and output of dropbox version match to each other.
sergzach@serg-pc:~$ dropbox version Dropbox daemon version: 70.4.93 Dropbox command-line interface version: 2019.02.14
sergzach@serg-pc:~$ uname -a Linux serg-pc 4.15.0-47-generic #50~16.04.1-Ubuntu SMP Fri Mar 15 16:06:21 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux
May be I could see more logs?
For some reason Dropbox does not connect from my network at work. If I try mobile networking (e.g. Internet via my mobile phone) it starts correctly and starting to synchronize the files.
So, if I connect via the net at work it hangs on connecting. The strange thing that Dropbox client of the same version (70.4.93) works well on my colleague's PC (we have the same versions of operational systems, Ubuntu 16.04).
- Jane
- Now it suddenly works. I don't know why.After I entered in the last of the recent day via mobile network (not from my working network where it did not work) passing full synchronizing via mobile network it started to work (e.g. after switching to my working network in synchronized state). I do not know why. May be it was a condition when Dropbox is trying to resolve some local issues. But now the problem seems to be resolved.
- Jane
