After installing the new macOS Monterey I am getting the below error
Couldn't start Dropbox
This is usually because of a permissions error. Storing your home folder on a network share can also cause an error. For more information, click the help button below.
I tried to remove dropbox using instructions on the website and re-install using advance install and still see the error.
Same problem as everyone else. Have tried all the recommended fixes multiple times to no effect. Dropbox is not opening. I'm running macOS Catalina (10.15.7). Need help.
I've tried to open by DropBox App on my iMac after the lates Mac upgrade but received the message to contact Dropbox with the message below, but can find no way of contacting Dropbox, but have found people with the same issue, hopefully you can assist,
bn.BUILD_KEY: Dropbox bn.VERSION: 134.4.4115 bn.constants.WINDOWS_SHELL_EXT_VERSION: 51 bn.is_frozen: True machine_id: 24f014d6-92c6-50ad-b041-2f90e3eb21cb pid: 18754 ppid: 1 uid: 501 user_info: pwd.struct_passwd(pw_name='johnfsanderson', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='John Sanderson', pw_dir='/Users/johnfsanderson', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='johnfsanderson', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='John Sanderson', pw_dir='/Users/johnfsanderson', pw_shell='/bin/bash') euid: 501 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'johnfsanderson', '_xcsbuildagent', '_nsurlstoraged', '_serialnumberd', '_xcscredserver']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'johnfsanderson', '_xcsbuildagent', '_nsurlstoraged', '_serialnumberd', '_xcscredserver']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/johnfsanderson' appdata: '/Users/johnfsanderson/.dropbox/instance1' real_path='/Users/johnfsanderson/.dropbox/instance1' mode=0o40700 uid=501 gid=20 parent mode=0o40700 uid=501 gid=20 dropbox_path: '/Users/johnfsanderson/Dropbox' real_path='/Users/johnfsanderson/Dropbox' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/lc/trv42_vd06789jbj91vrl0zm0000gn/T' real_path='/private/var/folders/lc/trv42_vd06789jbj91vrl0zm0000gn/T' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 Traceback (most recent call last): File "dropbox/client/main.pyc", line 816, in wrapper File "dropbox/client/main.pyc", line 6537, in finish_dropbox_boot File "dropbox/client/message_queue.pyc", line 313, in _wrapped File "dropbox/client/main.pyc", line 6070, in _init_components_for_account File "dropbox/client/main.pyc", line 5994, in create_sync_engine File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 278, in __init__ File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 245, in __init__ File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 152, in __init__ File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 209, in __init__ File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 520, in _init_new_engine_locked File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 188, in __init__ File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__ nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"
I am getting the same thing, which this is VERY BAD because I work remote sometimes and now everything I do in dropbox no one see's. It will not allow me to download the dropbox app. I get this error message!!! HELP!!!!!!!! DOES DROPBOX NOT HAVE A CUSTOMER SUPPORT NUMBER??????? If I can't get this fixed than it will be very bad for me. I wish I took off the automatic update for my IMAC
bn.BUILD_KEY: Dropbox bn.VERSION: 140.4.1951 bn.constants.WINDOWS_SHELL_EXT_VERSION: 52 bn.is_frozen: True machine_id: 8a5d006f-6016-5d2b-ac5f-4280956aaa5d pid: 1537 ppid: 1 uid: 501 user_info: pwd.struct_passwd(pw_name='legal', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Zwiebel Associate', pw_dir='/Users/legal', pw_shell='/bin/zsh') effective_user_info: pwd.struct_passwd(pw_name='legal', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Zwiebel Associate', pw_dir='/Users/legal', pw_shell='/bin/zsh') euid: 501 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'legal']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'legal']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/legal' appdata: '/Users/legal/.dropbox/instance4' real_path='/Users/legal/.dropbox/instance4' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 dropbox_path: '/Users/legal/The Zwiebel Law Firm Dropbox' real_path='/Users/legal/The Zwiebel Law Firm Dropbox' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/y0/fpdbtc0x6f78p59xdm3yf4_r0000gn/T' real_path='/private/var/folders/y0/fpdbtc0x6f78p59xdm3yf4_r0000gn/T' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 Traceback (most recent call last): File "dropbox/client/main.pyc", line 838, in wrapper File "dropbox/client/main.pyc", line 6617, in finish_dropbox_boot File "dropbox/client/message_queue.pyc", line 313, in _wrapped File "dropbox/client/main.pyc", line 6165, in _init_components_for_account File "dropbox/client/main.pyc", line 6089, in create_sync_engine File "dropbox/sync_engine_boundary/factory.pyc", line 218, in make_sync_engine File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 268, in __init__ File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 250, in __init__ File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 198, in __init__ File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__ File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 529, in _init_new_engine_locked File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__ File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__ nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Reading existing xattr |>> fgetxattr syscall: determined size |>> Permission denied"
I removed an old home folder which hasn't been used in 2 years, turns out dropbox app data was still stored on this user folder / home directory. I am now unable to run or re-install dropbox, I just get the following popups and messages:
the following folder was removed, the user account no longer exists and hasn't been used in years:
add pw and get this:
I then select the link and get this:
bn.BUILD_KEY: Dropbox bn.VERSION: 144.4.4491 bn.constants.WINDOWS_SHELL_EXT_VERSION: 52 bn.is_frozen: True machine_id: de9b9f98-bc2e-5975-b767-aedf8a415ca5 pid: 1792 ppid: 1 uid: 501 user_info: pwd.struct_passwd(pw_name='Studio', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Studio', pw_dir='/Users/Studio', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='Studio', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Studio', pw_dir='/Users/Studio', pw_shell='/bin/bash') euid: 501 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'benni', '_xgridcontroller', '_xgridagent', '_carddav', '_xcsbuildagent', '_serialnumberd']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'benni', '_xgridcontroller', '_xgridagent', '_carddav', '_xcsbuildagent', '_serialnumberd']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/Studio' appdata: '/Users/benni/.dropbox/instance1' real_path='/Users/benni/.dropbox/instance1' not found parent not found dropbox_path: None not found parent not found sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/g4/6ff89mzj5v5c_84hvrd2swm80000gn/T' real_path='/private/var/folders/g4/6ff89mzj5v5c_84hvrd2swm80000gn/T' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 Traceback (most recent call last): File "dropbox/client/main.pyc", line 1247, in safe_makedirs File "dropbox/fsutil.pyc", line 655, in safe_makedirs File "os.pyc", line 213, in makedirs File "os.pyc", line 213, in makedirs File "os.pyc", line 223, in makedirs PermissionError: [Errno 13] Permission denied: '/Users/benni'
During handling of the above exception, another exception occurred:
Traceback (most recent call last): File "dropbox/client/main.pyc", line 7916, in main_startup File "dropbox/client/main.pyc", line 2778, in initialize File "dropbox/client/main.pyc", line 1648, in startup_low File "dropbox/client/main.pyc", line 1256, in safe_makedirs File "dropbox/fsutil.pyc", line 655, in safe_makedirs File "os.pyc", line 213, in makedirs File "os.pyc", line 213, in makedirs File "os.pyc", line 223, in makedirs PermissionError: [Errno 13] Permission denied: '/Users/benni'
Can you please run the following command through your Mac's terminal app?
sudo mv ~/.dropbox ~/.Trash/dropbox.old
Please note that once the prompt displays, the instruction completes the requested task. If the command returns an error, or does not respond after an hour, you may want to try restarting your computer and trying this step again.
From there, restart Dropbox from the Application folder and then sign in and apply any Selective Sync settings you may have had prior to this reset during the sign in process. Your account will take a few moments to reindex the files and sync any pending changes.
thanks for your reply, I tried this but unable to run on our default mac user account as this is set as a guest user, I then logged in with admin and get the following message:
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After installing the new macOS Monterey I am getting the below error
\n
Couldn't start Dropbox
\n
This is usually because of a permissions error. Storing your home folder on a network share can also cause an error. For more information, click the help button below.
\n
\n
I tried to remove dropbox using instructions on the website and re-install using advance install and still see the error.
After installing the new macOS Monterey I am getting the below error
\n
Couldn't start Dropbox
\n
This is usually because of a permissions error. Storing your home folder on a network share can also cause an error. For more information, click the help button below.
\n
\n
I tried to remove dropbox using instructions on the website and re-install using advance install and still see the error.
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Hi Hannah,
Thank for your response. I already tried the advance re-install and still get the same error.
Thanks,
Amir
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hi there,
I had the same problem and found this link and checked the instructions but I'm not sure what the 'terminal application' is, can you help answer that?
Same problem as everyone else. Have tried all the recommended fixes multiple times to no effect. Dropbox is not opening. I'm running macOS Catalina (10.15.7). Need help.
I've tried to open by DropBox App on my iMac after the lates Mac upgrade but received the message to contact Dropbox with the message below, but can find no way of contacting Dropbox, but have found people with the same issue, hopefully you can assist,
bn.BUILD_KEY: Dropbox bn.VERSION: 134.4.4115 bn.constants.WINDOWS_SHELL_EXT_VERSION: 51 bn.is_frozen: True machine_id: 24f014d6-92c6-50ad-b041-2f90e3eb21cb pid: 18754 ppid: 1 uid: 501 user_info: pwd.struct_passwd(pw_name='johnfsanderson', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='John Sanderson', pw_dir='/Users/johnfsanderson', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='johnfsanderson', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='John Sanderson', pw_dir='/Users/johnfsanderson', pw_shell='/bin/bash') euid: 501 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'johnfsanderson', '_xcsbuildagent', '_nsurlstoraged', '_serialnumberd', '_xcscredserver']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'johnfsanderson', '_xcsbuildagent', '_nsurlstoraged', '_serialnumberd', '_xcscredserver']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/johnfsanderson' appdata: '/Users/johnfsanderson/.dropbox/instance1' real_path='/Users/johnfsanderson/.dropbox/instance1' mode=0o40700 uid=501 gid=20 parent mode=0o40700 uid=501 gid=20 dropbox_path: '/Users/johnfsanderson/Dropbox' real_path='/Users/johnfsanderson/Dropbox' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/lc/trv42_vd06789jbj91vrl0zm0000gn/T' real_path='/private/var/folders/lc/trv42_vd06789jbj91vrl0zm0000gn/T' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 Traceback (most recent call last): File \"dropbox/client/main.pyc\", line 816, in wrapper File \"dropbox/client/main.pyc\", line 6537, in finish_dropbox_boot File \"dropbox/client/message_queue.pyc\", line 313, in _wrapped File \"dropbox/client/main.pyc\", line 6070, in _init_components_for_account File \"dropbox/client/main.pyc\", line 5994, in create_sync_engine File \"dropbox/sync_engine_boundary/factory.pyc\", line 226, in make_sync_engine File \"dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc\", line 278, in __init__ File \"dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc\", line 245, in __init__ File \"dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc\", line 152, in __init__ File \"dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc\", line 209, in __init__ File \"dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc\", line 520, in _init_new_engine_locked File \"dropbox/sync_engine/nucleus/thin_client/client.pyc\", line 188, in __init__ File \"desktop/extensions/nucleus/nucleus_python.pyx\", line 76, in nucleus_python.NucleusSyncEngine.__cinit__ nucleus_python.SyncEngineError: \"Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied\"
I am getting the same thing, which this is VERY BAD because I work remote sometimes and now everything I do in dropbox no one see's. It will not allow me to download the dropbox app. I get this error message!!! HELP!!!!!!!! DOES DROPBOX NOT HAVE A CUSTOMER SUPPORT NUMBER??????? If I can't get this fixed than it will be very bad for me. I wish I took off the automatic update for my IMAC
bn.BUILD_KEY: Dropbox bn.VERSION: 140.4.1951 bn.constants.WINDOWS_SHELL_EXT_VERSION: 52 bn.is_frozen: True machine_id: 8a5d006f-6016-5d2b-ac5f-4280956aaa5d pid: 1537 ppid: 1 uid: 501 user_info: pwd.struct_passwd(pw_name='legal', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Zwiebel Associate', pw_dir='/Users/legal', pw_shell='/bin/zsh') effective_user_info: pwd.struct_passwd(pw_name='legal', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Zwiebel Associate', pw_dir='/Users/legal', pw_shell='/bin/zsh') euid: 501 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'legal']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'legal']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/legal' appdata: '/Users/legal/.dropbox/instance4' real_path='/Users/legal/.dropbox/instance4' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 dropbox_path: '/Users/legal/The Zwiebel Law Firm Dropbox' real_path='/Users/legal/The Zwiebel Law Firm Dropbox' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/y0/fpdbtc0x6f78p59xdm3yf4_r0000gn/T' real_path='/private/var/folders/y0/fpdbtc0x6f78p59xdm3yf4_r0000gn/T' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 Traceback (most recent call last): File \"dropbox/client/main.pyc\", line 838, in wrapper File \"dropbox/client/main.pyc\", line 6617, in finish_dropbox_boot File \"dropbox/client/message_queue.pyc\", line 313, in _wrapped File \"dropbox/client/main.pyc\", line 6165, in _init_components_for_account File \"dropbox/client/main.pyc\", line 6089, in create_sync_engine File \"dropbox/sync_engine_boundary/factory.pyc\", line 218, in make_sync_engine File \"dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc\", line 268, in __init__ File \"dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc\", line 250, in __init__ File \"dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc\", line 198, in __init__ File \"dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc\", line 217, in __init__ File \"dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc\", line 529, in _init_new_engine_locked File \"dropbox/sync_engine/nucleus/thin_client/client.pyc\", line 133, in __init__ File \"desktop/extensions/nucleus/nucleus_python.pyx\", line 76, in nucleus_python.NucleusSyncEngine.__cinit__ nucleus_python.SyncEngineError: \"Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Reading existing xattr |>> fgetxattr syscall: determined size |>> Permission denied\"
I removed an old home folder which hasn't been used in 2 years, turns out dropbox app data was still stored on this user folder / home directory. I am now unable to run or re-install dropbox, I just get the following popups and messages:
the following folder was removed, the user account no longer exists and hasn't been used in years:
add pw and get this:
I then select the link and get this:
bn.BUILD_KEY: Dropbox bn.VERSION: 144.4.4491 bn.constants.WINDOWS_SHELL_EXT_VERSION: 52 bn.is_frozen: True machine_id: de9b9f98-bc2e-5975-b767-aedf8a415ca5 pid: 1792 ppid: 1 uid: 501 user_info: pwd.struct_passwd(pw_name='Studio', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Studio', pw_dir='/Users/Studio', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='Studio', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Studio', pw_dir='/Users/Studio', pw_shell='/bin/bash') euid: 501 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'benni', '_xgridcontroller', '_xgridagent', '_carddav', '_xcsbuildagent', '_serialnumberd']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'benni', '_xgridcontroller', '_xgridagent', '_carddav', '_xcsbuildagent', '_serialnumberd']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/Studio' appdata: '/Users/benni/.dropbox/instance1' real_path='/Users/benni/.dropbox/instance1' not found parent not found dropbox_path: None not found parent not found sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/g4/6ff89mzj5v5c_84hvrd2swm80000gn/T' real_path='/private/var/folders/g4/6ff89mzj5v5c_84hvrd2swm80000gn/T' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 Traceback (most recent call last): File \"dropbox/client/main.pyc\", line 1247, in safe_makedirs File \"dropbox/fsutil.pyc\", line 655, in safe_makedirs File \"os.pyc\", line 213, in makedirs File \"os.pyc\", line 213, in makedirs File \"os.pyc\", line 223, in makedirs PermissionError: [Errno 13] Permission denied: '/Users/benni'
During handling of the above exception, another exception occurred:
Traceback (most recent call last): File \"dropbox/client/main.pyc\", line 7916, in main_startup File \"dropbox/client/main.pyc\", line 2778, in initialize File \"dropbox/client/main.pyc\", line 1648, in startup_low File \"dropbox/client/main.pyc\", line 1256, in safe_makedirs File \"dropbox/fsutil.pyc\", line 655, in safe_makedirs File \"os.pyc\", line 213, in makedirs File \"os.pyc\", line 213, in makedirs File \"os.pyc\", line 223, in makedirs PermissionError: [Errno 13] Permission denied: '/Users/benni'
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thanks for your reply, I tried this but unable to run on our default mac user account as this is set as a guest user, I then logged in with admin and get the following message:
I had the same thing happen. I tried all kinds of things.
Another website suggested:
Remove hidden dropbox folder '.dropbox' in user's root folder (Users/YourUsername/.dropbox)
That worked for me.
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Hi everyone, with the macOS Monterey update (macOS 12.0 and above), some stricter permissions have been enforced by Apple which have probably led to the issue you are experiencing.
\n
\n
The following steps should help to resolve this behavior:
\n\n
Click on the Apple icon in the top left hand corner of your screen
\n
Select \"System Preferences...\"
\n
Then \"Security & Privacy\"
\n
Select the Privacy tab
\n
Select \"Full Disk Access\"
\n
Under Dropbox, ensure that all the folders are checked. (To make changes, you will need to click on the lock icon, and enter your macOS password)
\n
Repeat these steps under 'Files and Folders' and 'Accessibility'
\n
Once you've completed this, please attempt to restart the Dropbox desktop app
\n\n
If need be, a reboot of the Mac itself would also help.
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Dropbox Staff
Hey amiralin, thanks for joining us on the Dropbox Community!
