You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

amiralin's avatar
amiralin
Helpful | Level 6
4 years ago

Couldn't Start Dropbox - macOS Monterey

After installing the new macOS Monterey I am getting the below error  Couldn't start Dropbox This is usually because of a permissions error. Storing your home folder on a network share can also c...
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Setting up the apps
  • Jay's avatar
    Jay
    4 years ago

    Hi everyone, with the macOS Monterey update (macOS 12.0 and above), some stricter permissions have been enforced by Apple which have probably led to the issue you are experiencing.

     

    The following steps should help to resolve this behavior:
     

    1. Click on the Apple icon in the top left hand corner of your screen
    2. Select "System Preferences..."
    3. Then "Security & Privacy"
    4. Select the Privacy tab
    5. Select "Full Disk Access"
    6. Under Dropbox, ensure that all the folders are checked. (To make changes, you will need to click on the lock icon, and enter your macOS password)
    7. Repeat these steps under 'Files and Folders' and 'Accessibility'
    8. Once you've completed this, please attempt to restart the Dropbox desktop app


    If need be, a reboot of the Mac itself would also help. 

amiralin's avatar
amiralin
Helpful | Level 6

Hi Hannah,

 

Thank for your response. I already tried the advance re-install and still get the same error. 

 

Thanks,

Amir 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Of course, Amir, thanks for the update here!

Can you take a look at this thread and try the steps that andreabonato provided, to see if they help you too?
  • TomW3's avatar
    TomW3
    Helpful | Level 5
    4 years ago

    HI Hannah... I am having the same problems and I have tried all the suggestions. Is the problem have to do with the upgrade to Monterey ?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Hey TomW3, thanks for the nudge here!

      I'm afraid, we can't really say for sure why this might be happening.

      However, if you already tried the steps in the hyperlinked thread and the advanced reinstall of the application and nothing worked, can I reach out to you via email?

      I'd like us to look into this further. 
      • daveyb98's avatar
        daveyb98
        New member | Level 2
        4 years ago

        Hi Hannah have same problem with mac monterey. I have tried everything. Is there any further help you can provide please

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