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Audax's avatar
Audax
Explorer | Level 3
11 months ago

Dropbox closes unexpectedly after updating to macOS Monterey

Hello,

My Mac was updated to MacOS Monterey, and Dropbox does not open to synchronize my files. It starts, and after a few minutes, I get the message "Dropbox closed unexpectedly."

I uninstalled Dropbox and reinstalled it, but it did not solve the problem. I also tried restarting the computer, but it didn't work either.

I don't have the Firewall activated.

In Dropbox preferences, "Full Disk Access" and "Accessibility" are both checked.

Thank you for any assistance.

 
  • Hi Audax, awesome, thanks for clarifying! 

     

    Would you mind following these steps, in order to perform an advanced re-install, please? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Welcome aboard the Community, Audax!

     

    If you happen to see the Dropbox icon in your menu bar at the moment, can you let me know what’s the app version of your Dropbox app? 

     

    I’d also like a screenshot of the error message you mention, as well as the current location of your Dropbox folder. You can find the latter in your Dropbox app preferences > Sync tab (by clicking on the Dropbox icon, when it appears on your screen). 

     

    I'll be here for any new updates.

    • Audax's avatar
      Audax
      Explorer | Level 3

      I updated Dropbox to the last version as far as I

      know

      Attached are the two pictures I took

       

      • Audax's avatar
        Audax
        Explorer | Level 3

        I just checked, the version I have is 189.4.8395