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sergzach's avatar
sergzach
Explorer | Level 3
6 years ago

Dropbox hangs on a stage 'Connecting' when starting

Today I found on my working PC that Dropbox is hanging on the stage 'Connecting'. I tried to remove dropbox (apt-get remove dropbox) and then install it from https://www.dropbox.com/install-linux. N...
Desktop
Setting up the apps
  • Jane's avatar
    Jane
    6 years ago
    Thanks a lot for taking the time to gather all this info for me (sergzach); this has been very helpful! Let me dig a bit deeper & have a closer look on the issue through our Official Support channel having all our tools available. In order to further investigate, I’ve made sure to reach out to you directly via email on my end. 
     
    Whenever you find some time, please check your inbox for my message & I’ll make sure to promptly get back in touch with you asap! 
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey there (sergzach), it’s my understanding that you’ve already tried removing our application following the steps outlined here, is that right? If this didn’t bring about the expected results, then it might be useful to have an additional look at the steps outlined here to run an Advanced re-installation. 
 
From there, it would be worth noting that we currently support running the Dropbox desktop client on a device running Ubuntu 14.04 or higher or Fedora 21 or higher. If it’s not too much trouble for you, can you include a bit more detail about your current setup & :penguin: distro?
 
Furthermore, could you clarify if you’re using the Linux Command Line Interface to control our application? If so, (& just in case you have a little spare time) would you mind checking for the:
 
dropbox status
 
& let me know of your findings here? I’m wondering if there has been a significant change on your setup that could have impacted the Dropbox performance. Have you checked this possibility?  
 
Once I have this info, I’ll try to address your initial inquiry in a bit more depth. Thanks in advance for the time you’re devoting to gather these details for me & try my suggestions!
sergzach's avatar
sergzach
Explorer | Level 3
6 years ago

May be I could see more logs?

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