\n
\nAs a first step, can you let me know the OS installed on your device?
\n
\nAlso, what is the syncing status of the app?
\n
\nLet me know more. ","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2021-07-12T14:20:42.763-07:00","lastPublishTime":"2021-07-12T14:20:42.763-07:00","metrics":{"__typename":"MessageMetrics","views":895},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:461146/message:532473","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDUzMjQ3NCw1MzI0NzQ","node":{"__ref":"ForumReplyMessage:message:532474"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:532474":{"__typename":"ModerationData","id":"moderation_data:532474","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:532474":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1458101"},"id":"message:532474","revisionNum":1,"uid":532474,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:532473"},"conversation":{"__ref":"Conversation:conversation:461146"},"subject":"Re: Dropbox Won't Start - Stuck on Connecting / Starting","moderationData":{"__ref":"ModerationData:moderation_data:532474"},"body":"
Hi Lori!,
Thanks so much. I have Mac OS Big Sur — 11.2.3 (20D91)
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I was however out of the office for a few days and it looks like Dropbox updated to a new version and it now lets me sign in and has re-synced. It's back working again. Looks like the team at Dropbox fixed whatever was causing the issue. Thanks!
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