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HTDUCK

Helpful | Level 6

5 years ago

Solved

Dropbox Won't Start - Stuck on Connecting / Starting

Out of the blue, Dropbox stopped syncing on Monday and now, it won't even connect and gets stuck on starting. It sometimes gives me an error that there is no internet connection (and there is). I've tried reinstalling and restarting and uninstalling and re-installing to no avail. I'm running Catalina 10.15.7. Both my personal and business accounts are working fine and on my laptop, but not my desktop. I've tried turning off proxy, but that makes no difference either.

HELP!

Thanks!

desktop

Error Messages

Setting up the apps

HTDUCK
5 years ago
Hi Walter - None of those things worked. I was however out of the office for a few days and it looks like Dropbox updated to a new version and it now lets me sign in and has re-synced. It's back working again. Looks like the team at Dropbox fixed whatever was causing the issue. Thanks!

14 Replies

Walter
Dropbox Staff
5 years ago
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Hi HTDUCK; welcome to the Community!

If you've ensured that there's no antivirus, a firewall or even a VPN/proxy setting that could be causing this, you may need to perform a clean, advanced re-install.

Before you get to that though, could you try unlinking and relinking your account through the app's preferences? Maybe that will do the trick.

Keep me posted!
- HTDUCK
  Helpful | Level 6
  5 years ago
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  Hi Walter - Thanks for the response. There are no anti-virus, firewall, VPN or proxy settings on my home network (I've tried connecting with the Mac's built-in Firewall both on and off, and it makes no difference). My latpop is setup exactly the same as my desktop and it connects without issue. I did try unlinking from dropbox.com. But unfortunately I cannot relink my account through preferences as the Dropbox app simply will not connect to the Dropbox server. It gets stuck on "starting" nor will it connect when I try to sign in to my account through it. I will try the advanced re-install and see what happens. I suspect the real issue was an Apple update over the weekend that changed something... but I can't pinpoint it.
  - Walter
    Dropbox Staff
    5 years ago
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    Thanks for keeping us in the loop HTDUCK.
    
    Whenever you get the chance, please let me know how the advanced reinstall worked out for you and we'll take it from there.
    
    Enjoy the rest of your day in the meantime.
LeilaDunningProjects
New member | Level 2
4 years ago
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Hey, I have a major issue, where my dropbox desktop app. thinks I am offline, and there seems to be no way I can start up the app, let alone sign in. Anyone else had this?

Many thanks, Leila
- Megan
  Dropbox Staff
  4 years ago
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  Thanks for posting today LeilaDunningProjects! Let's see what we can do here.
  
  As a first step, can you let me know the OS installed on your device?
  
  Also, what is the syncing status of the app?
  
  Let me know more.
  - LeilaDunningProjects
    New member | Level 2
    4 years ago
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    Hi Lori!,
    
    Thanks so much. I have Mac OS Big Sur — 11.2.3 (20D91)

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HELP!

Thanks!

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HELP!

Thanks!

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Dropbox Won't Start - Stuck on Connecting / Starting","moderationData":{"__ref":"ModerationData:moderation_data:461233"},"body":"

Hi HTDUCK; welcome to the Community!

\n\n

If you've ensured that there's no antivirus, a firewall or even a VPN/proxy setting that could be causing this, you may need to perform a clean, advanced re-install.

\n\n

Before you get to that though, could you try unlinking and relinking your account through the app's preferences? Maybe that will do the trick.

\n\n

Keep me posted!

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Hi Walter - Thanks for the response. There are no anti-virus, firewall, VPN or proxy settings on my home network (I've tried connecting with the Mac's built-in Firewall both on and off, and it makes no difference). My latpop is setup exactly the same as my desktop and it connects without issue. I did try unlinking from dropbox.com. But unfortunately I cannot relink my account through preferences as the Dropbox app simply will not connect to the Dropbox server. It gets stuck on \"starting\" nor will it connect when I try to sign in to my account through it. I will try the advanced re-install and see what happens. I suspect the real issue was an Apple update over the weekend that changed something... but I can't pinpoint it.

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Thanks for keeping us in the loop HTDUCK.

\n\n

Whenever you get the chance, please let me know how the advanced reinstall worked out for you and we'll take it from there.

\n\n

Enjoy the rest of your day in the meantime.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":6,"postTime":"2020-10-14T22:57:07.568-07:00","lastPublishTime":"2020-10-14T22:57:07.568-07:00","metrics":{"__typename":"MessageMetrics","views":4458},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:461146/message:461570","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1458101":{"__typename":"User","id":"user:1458101","uid":1458101,"login":"LeilaDunningProjects","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-07-12T13:30:05.462-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1458101"},"ModerationData:moderation_data:532464":{"__typename":"ModerationData","id":"moderation_data:532464","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1148275":{"__typename":"User","id":"user:1148275","uid":1148275,"login":"Megan","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-05-22T13:20:35.546-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xMTQ4Mjc1LTI1ODQ5aURDMDdCRUZFNTNCQTg3OTY"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:1148275"},"ForumReplyMessage:message:532464":{"__typename":"ForumReplyMessage","uid":532464,"id":"message:532464","revisionNum":1,"author":{"__ref":"User:user:1458101"},"readOnly":false,"repliesCount":4,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumTopicMessage:message:461146"},"conversation":{"__ref":"Conversation:conversation:461146"},"subject":"Re: Dropbox Won't Start - Stuck on Connecting / Starting","moderationData":{"__ref":"ModerationData:moderation_data:532464"},"body":"

Hey, I have a major issue, where my dropbox desktop app. thinks I am offline, and there seems to be no way I can start up the app, let alone sign in. Anyone else had this?

Many thanks, Leila

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\n
\nAs a first step, can you let me know the OS installed on your device?
\n
\nAlso, what is the syncing status of the app?
\n
\nLet me know more. ","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2021-07-12T14:20:42.763-07:00","lastPublishTime":"2021-07-12T14:20:42.763-07:00","metrics":{"__typename":"MessageMetrics","views":895},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:461146/message:532473","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDUzMjQ3NCw1MzI0NzQ","node":{"__ref":"ForumReplyMessage:message:532474"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:532474":{"__typename":"ModerationData","id":"moderation_data:532474","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:532474":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1458101"},"id":"message:532474","revisionNum":1,"uid":532474,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:532473"},"conversation":{"__ref":"Conversation:conversation:461146"},"subject":"Re: Dropbox Won't Start - Stuck on Connecting / Starting","moderationData":{"__ref":"ModerationData:moderation_data:532474"},"body":"

Hi Lori!,

Thanks so much. I have Mac OS Big Sur — 11.2.3 (20D91)

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Hi Walter - None of those things worked. I was however out of the office for a few days and it looks like Dropbox updated to a new version and it now lets me sign in and has re-synced. It's back working again. Looks like the team at Dropbox fixed whatever was causing the issue. Thanks!

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