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Forum Discussion

sergzach's avatar
sergzach
Explorer | Level 3
6 years ago

Dropbox hangs on a stage 'Connecting' when starting

Today I found on my working PC that Dropbox is hanging on the stage 'Connecting'. I tried to remove dropbox (apt-get remove dropbox) and then install it from https://www.dropbox.com/install-linux. N...
Desktop
Setting up the apps
  • Jane's avatar
    Jane
    6 years ago
    Thanks a lot for taking the time to gather all this info for me (sergzach); this has been very helpful! Let me dig a bit deeper & have a closer look on the issue through our Official Support channel having all our tools available. In order to further investigate, I’ve made sure to reach out to you directly via email on my end. 
     
    Whenever you find some time, please check your inbox for my message & I’ll make sure to promptly get back in touch with you asap! 
sergzach's avatar
sergzach
Explorer | Level 3

For some reason Dropbox does not connect from my network at work. If I try mobile networking (e.g. Internet via my mobile phone) it starts correctly and starting to synchronize the files. 

So, if I connect via the net at work it hangs on connecting. The strange thing that Dropbox client of the same version (70.4.93) works well on my colleague's PC (we have the same versions of operational systems, Ubuntu 16.04).

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Thanks a lot for taking the time to gather all this info for me (sergzach); this has been very helpful! Let me dig a bit deeper & have a closer look on the issue through our Official Support channel having all our tools available. In order to further investigate, I’ve made sure to reach out to you directly via email on my end. 
 
Whenever you find some time, please check your inbox for my message & I’ll make sure to promptly get back in touch with you asap! 

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