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sergzach's avatar
sergzach
Explorer | Level 3
6 years ago

Dropbox hangs on a stage 'Connecting' when starting

Today I found on my working PC that Dropbox is hanging on the stage 'Connecting'. I tried to remove dropbox (apt-get remove dropbox) and then install it from https://www.dropbox.com/install-linux. N...
Desktop
Setting up the apps
  • Jane's avatar
    Jane
    6 years ago
    Thanks a lot for taking the time to gather all this info for me (sergzach); this has been very helpful! Let me dig a bit deeper & have a closer look on the issue through our Official Support channel having all our tools available. In order to further investigate, I’ve made sure to reach out to you directly via email on my end. 
     
    Whenever you find some time, please check your inbox for my message & I’ll make sure to promptly get back in touch with you asap! 
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey there (sergzach), it’s my understanding that you’ve already tried removing our application following the steps outlined here, is that right? If this didn’t bring about the expected results, then it might be useful to have an additional look at the steps outlined here to run an Advanced re-installation. 
 
From there, it would be worth noting that we currently support running the Dropbox desktop client on a device running Ubuntu 14.04 or higher or Fedora 21 or higher. If it’s not too much trouble for you, can you include a bit more detail about your current setup & :penguin: distro?
 
Furthermore, could you clarify if you’re using the Linux Command Line Interface to control our application? If so, (& just in case you have a little spare time) would you mind checking for the:
 
dropbox status
 
& let me know of your findings here? I’m wondering if there has been a significant change on your setup that could have impacted the Dropbox performance. Have you checked this possibility?  
 
Once I have this info, I’ll try to address your initial inquiry in a bit more depth. Thanks in advance for the time you’re devoting to gather these details for me & try my suggestions!
  • sergzach's avatar
    sergzach
    Explorer | Level 3
    6 years ago

    Hello Jane.

    Now I did actions mentioned at https://help.dropbox.com/desktop-web/linux-commands#remove. Then I reinstall dropbox (apt-get remove, apt-get install...). Now dropbox still connecting forever, but dropbox status output seems changed. Recently (before the removing from /etc/apt/sources.lists and reinstallation) it outputs that dropbox is connecting and now it outputs:

    Dropbox isn't running!

    However there is a gray icon of dropbox in a bar. And there is a process of dropbox

    sergzach@serg-pc:~$ ps ax | grep dropbox
 4741 ?        Ssl    0:04 /home/sergzach/.dropbox-dist/dropbox-lnx.x86_64-70.4.93/dropbox

    If I click on dropbox icon and choose "Quit Dropbox" the output of command above is empty. So, some process relates to that gray icon of Dropbox but dropbox status shows that dropbox is not running for some reason. 

    The version at "Preferences" (via Dropbox icon) and output of dropbox version match to each other.

    sergzach@serg-pc:~$ dropbox version
Dropbox daemon version: 70.4.93
Dropbox command-line interface version: 2019.02.14
    sergzach@serg-pc:~$ uname -a
Linux serg-pc 4.15.0-47-generic #50~16.04.1-Ubuntu SMP Fri Mar 15 16:06:21 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux

     

  • sergzach's avatar
    sergzach
    Explorer | Level 3
    6 years ago

    May be I could see more logs?

  • sergzach's avatar
    sergzach
    Explorer | Level 3
    6 years ago

    For some reason Dropbox does not connect from my network at work. If I try mobile networking (e.g. Internet via my mobile phone) it starts correctly and starting to synchronize the files. 

    So, if I connect via the net at work it hangs on connecting. The strange thing that Dropbox client of the same version (70.4.93) works well on my colleague's PC (we have the same versions of operational systems, Ubuntu 16.04).

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Thanks a lot for taking the time to gather all this info for me (sergzach); this has been very helpful! Let me dig a bit deeper & have a closer look on the issue through our Official Support channel having all our tools available. In order to further investigate, I’ve made sure to reach out to you directly via email on my end. 
       
      Whenever you find some time, please check your inbox for my message & I’ll make sure to promptly get back in touch with you asap! 

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