After upgrading to Ventura, cannot start dropbox app

[pizzadoh]

Hi, my dropbox app was working beforehand. I recently uggraded to Mac OS Ventura but now it's not working or syncing. I'm getting the error message "couldn't start dropbox" or sync. So I did the advanced reinstall (ran the terminal etc) and I'm still getting the same error message.

bn.BUILD_KEY: Dropbox
bn.VERSION: 160.4.4703
bn.constants.WINDOWS_SHELL_EXT_VERSION: 56
bn.is_frozen: True
machine_id: 59c044c0-94d9-5385-9432-434809bbf24f
pid: 1004
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='lt81878', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='lt81878', pw_dir='/Users/lt81878', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='lt81878', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='lt81878', pw_dir='/Users/lt81878', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/lt81878'
appdata: '/Users/lt81878/.dropbox/instance1'
real_path='/Users/lt81878/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/lt81878/Library/CloudStorage/Dropbox'
real_path='/Users/lt81878/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T'
real_path='/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5323, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 420, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 853, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2002] Error Domain=NSFileProviderErrorDomain Code=-2002 "The executable currently located at file:///private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/ is translocated and can't be launched." UserInfo={NSDebugDescription=The executable currently located at file:///private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/ is translocated and can't be launched., NSLocalizedDescription=The application cannot be used from this location., NSURL=file:///private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/}

[Hannah]

Hey everyone, if you haven't done so already, can you please try to quit the Dropbox app and then relaunch it, to see if that helps?

[monicame]

I also just upgraded to Ventura and cannot get dropbox on the desktop. This is the error: 

bn.BUILD_KEY: Dropbox

bn.VERSION: 164.4.7914

bn.constants.WINDOWS_SHELL_EXT_VERSION: 58

bn.is_frozen: True

machine_id: 55be260b-f4fb-57d3-acf7-af751e17f602

pid: 8899

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='macbook', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Monica McDowell', pw_dir='/Users/macbook', pw_shell='/bin/bash')

effective_user_info: pwd.struct_passwd(pw_name='macbook', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Monica McDowell', pw_dir='/Users/macbook', pw_shell='/bin/bash')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

           mode=0o40755           uid=0   gid=0

     parent         mode=0o40755           uid=0   gid=0

HOME: '/Users/macbook'

appdata: '/Users/macbook/.dropbox/instance1'

         real_path='/Users/macbook/.dropbox/instance1'

                        mode=0o40700           uid=501           gid=20

         parent     mode=0o40700           uid=501           gid=20

dropbox_path: '/Users/macbook/Library/CloudStorage/Dropbox'

              real_path='/Users/macbook/Library/CloudStorage/Dropbox'

                        mode=0o40700           uid=501           gid=20

              parent            mode=0o40755           uid=501           gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                        mode=0o100755         uid=501           gid=20

                parent          mode=0o40755           uid=501           gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                        not found

                parent          not found

tempdir: '/var/folders/xt/34qywmc53770x1qq70qm4c2r0000gn/T'

         real_path='/private/var/folders/xt/34qywmc53770x1qq70qm4c2r0000gn/T'

                        mode=0o40700           uid=501           gid=20

         parent     mode=0o40755           uid=501           gid=20

Traceback (most recent call last):

  File "dropbox/client/main.pyc", line 5131, in _setup_root_for_account

  File "dropbox/sync_root/helpers.pyc", line 470, in get_root_for_account

  File "dropbox/foundation/futures/basic.pyc", line 853, in result

  File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception

dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3a7e2f65-ae16-4341-a022-365f04eb232d‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3a7e2f65-ae16-4341-a022-365f04eb232d‘.}

[uniekdesign]

the app is still not working. Can you tell me how to delete all dropbox preferences?

[Kathleen C.1]

I am having the same issue, can someone just leave instructions on what to do!

[Jay]

Hi everyone, what happens when you attempting to reinstall the app (without uninstalling first) using this link?

[monicame]

Doesn't impact. Still get the same error.

[Hannah]

Hey @monicame, do you see any difference if you quit the Dropbox app and then relaunch it?

[Kathleen C.1]

The only thing that may have worked is adjusting the preferences.  Still waiting to see if this helps when I boot up my work computer.  Will report back.

[monicame]

No. I was just at the Apple Genius Bar yesterday and he did EVERYTHING there is to do and still getting the same error message. He said it was something on Dropbox that must be incompatible with Ventura that was causing the issue, so until Dropbox lets us know there's an update, not much to do.

[elizeufreitas]

Hello goodnight.

I'm using the Ventura version, and I also had the same problem, analyzing my Logs, and observing the Forum messages, I performed a battery of tests.

He follows:
1. Reinstall via homebrew (same error)
2. Manual reinstall (same error)

Then I went to other levels of execution, when running as Root, it worked at first.
Puff, it dawned on me, permission was the problem.
I reset the permissions. (same error) lol 😞

I decided to run the binaries via terminal.
"cd /Applications/Dropbox.app/Contents/MacOS"
Then "./Dropbox"
However, I still got error.

Realizing that it had worked as root, and there were indications of permissions.
I decided to delete the root folders.
"/Users/elizeu/.dropbox"
"/Users/elizeu/Dropbox"

IT WORKED.!!!!

Running as RootRunning as a regular user, after excluding local folders.synchronizing