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Forum Discussion
After upgrading to Ventura, cannot start dropbox app
Hi, my dropbox app was working beforehand. I recently uggraded to Mac OS Ventura but now it's not working or syncing. I'm getting the error message "couldn't start dropbox" or sync. So I did the adva...
Hello friend.
Unfortunately, after several tests I did, the only alternative I found was to delete the aforementioned folders and reinstall, thus correcting the permissions.
Here is a link where my suggestion was accepted as a solution.
If it helped you, leave a Like. 🙂
https://www.dropboxforum.com/t5/Apps-and-Installations/Moving-Dropbox-folder-from-Library-CloudStorage/m-p/654283#M49803
Can someone please help?
After recent update to macOS 13.3.1, Dropbox cannot start and quits after showing the following message
Couldn't start Dropbox.
This may be a temporary error. Please restart Dropbox.
For more information, click the help button.
If the issue persists, please contact
Dropbox support with the following info for help:
Details from the log file:
bn.BUILD_KEY: Dropbox
bn.VERSION: 171.4.6182
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 89152cb6-6b41-5f54-9816-3a672b7ad13f
pid: 5597
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='user1567', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='user1567', pw_dir='/Users/user1567', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='user1567', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='user1567', pw_dir='/Users/user1567', pw_shell='/bin/zsh')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/user1567'
appdata: '/Users/user1567/.dropbox/instance1'
real_path='/Users/user1567/.dropbox/instance1'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
dropbox_path: '/Users/user1567/Library/CloudStorage/Dropbox'
real_path='/Users/user1567/Library/CloudStorage/Dropbox'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
sys_executable: '/Users/user1567/Library/Application Support/Dropbox/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Users/user1567/Library/Application Support/Dropbox/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Users/user1567/Library/Application Support/Dropbox/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Users/user1567/Library/Application Support/Dropbox/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/yh/xbqnt_rx2v19v038fx3c95480000gp/T'
real_path='/private/var/folders/yh/xbqnt_rx2v19v038fx3c95480000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 823, in wrapper
File "dropbox/client/main.pyc", line 6348, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 306, in _wrapped
File "dropbox/client/main.pyc", line 5890, in _init_components_for_account
File "dropbox/client/main.pyc", line 5814, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 243, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 282, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 169, in __init__
File "dropbox/sync_root/fp_helpers.pyc", line 96, in fp_get_temporary_url
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3040d309-f54e-46e0-b56d-d9db25c5a43a’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3040d309-f54e-46e0-b56d-d9db25c5a43a’.}
Hannah
Dropbox Staff
Dropbox StaffHey 2023, sorry to see you're having this issue.
Can you restart Dropbox, by following the steps below, to see if that helps?
- Open your Dropbox desktop app if it isn’t running already.
- Click the Dropbox icon in the menu bar at the top of your screen.
- Click your profile picture or initials in the upper right of the window that appears.
- Click Quit.
- Open a new Finder window.
- Click Applications.
- Double-click the Dropbox icon.
#3 from the suggested steps can not be performed as the app stays in "Starting" status and profile icon does not appear. With this step were you trying to ensure that app has exited?
These are the observations visually in order
- Click ok and app quits
I have tried already by opening from the Application with double click and right click >open. Observations are same as above
