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SteveS2's avatar
SteveS2
New member | Level 2
2 years ago

Sync icons are missing after MacOs Ventura update

Hey everyone,

 

After I've updated my mac to Ventura, the Dropbox sync icons disappeared in my dropbox folder. Everything works fine, but when I have 2 folders opened I can't see which one is the Dropbox one and which one is the local one.

 

Is it a new UI choice ?

 

Thanks

Desktop
Mac
Sync
  • Jay's avatar
    Jay
    2 years ago

    Have you tried marking it as offline to see if a green mark appears on the file?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi SteveS2, thanks for bringing this to our attention.

     

    If there aren't any sync icons on files, then it could indicate that they are 'Available' if you're on the newer version of the Dropbox desktop application.

     

    Could you try right clicking a file to see if get the option to mark it as available offline?

     

    This will help me to assist further!

    • SteveS2's avatar
      SteveS2
      New member | Level 2
      2 years ago

      Hi Jay, yes when I right click on the file I've got the option to mark it as available offline.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Have you tried marking it as offline to see if a green mark appears on the file?

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