I am a new premium subscriber as of yesterday. I updated to MacOS Ventura on Wednesday. Trying to open the Dropbox desktop app and I receive the error above.
This build crashes on startup (Ventura 13.0.1) and fails to sync at all once restarting after the initial crash. I have error logs for the crash on startup if you want to reach out to me via email.
I just bought a Macbook Air running Ventura software. Dropbox is virtually non-functional with it. Can't open files in a viewable form without downloading them, can't download folders, can't find Dropbox from within any app-Filemaker Pro, for one-to keep them accessible from the cloud. The Search function on Dropbox had been getting very dicey on my 2014 Macbook Air running High Sierra as well-hard for me to explain-couldn't always get the general column of files and folders to open, ability to Copy a Dropbox link would come and go (a major problem). Should I just move over to iCloud?
I'm having massive problems as well, on a 2017 iMac running a fresh (disk wipe) install of Ventura 13.2.1. I was finally forced onto the new Dropbox Beta, which I wasn't looking forward to based on the advance reports...and sure enough, everything's broken.
I currently have 2.2TB in my Dropbox and want it to be synced to this new, second machine, with no online-only files—there's more than enough space for everything on the local internal drive—and I believe I've configured this correctly, just as I have many times in the past (though see below). However, while the Dropbox app has been "Updating files..." for many hours, DaisyDisk confirms that there's still virtually nothing on the local drive, even as hidden files. The Dropbox file structure does show up, but there's a "download from cloud" icon next to most files. When I click it, I get a dialog that says "The file couldn't be opened," and the filename itself disappears from the Finder.
The problem originally occurred with the default of every folder checkbox selected under Preferences->Sync. The exact wording leaves room for speculation that maybe we're now supposed to uncheck the directories that we want to have synced locally, so I tried that, but the results were identical, so I switched back. I still haven't managed to access a single file out of that 2.2TB.
I've been using Dropbox for years, but it now appears to be totally useless. I'm anticipating a switch to Microsoft OneDrive, where I've seen no reports of such problems, sooner rather than later.
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I am a new premium subscriber as of yesterday. I updated to MacOS Ventura on Wednesday. Trying to open the Dropbox desktop app and I receive the error above.
\n
\n
Thanks,
","body@stringLength":"720","rawBody":"
\n
I am a new premium subscriber as of yesterday. I updated to MacOS Ventura on Wednesday. Trying to open the Dropbox desktop app and I receive the error above.
\n
\n
Thanks,
","kudosSumWeight":0,"postTime":"2022-10-28T13:02:14.916-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS02MzI1OTMtMzI2NDZpODQzMEI2NjM2RjI4ODcwQQ?revision=2\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Dropbox Plus","text":"Dropbox Plus","time":"2022-04-08T10:54:51.806-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Install","text":"Install","time":"2022-07-26T01:01:11.078-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:Mac","text":"Mac","time":"2018-06-14T06:18:35.214-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDU","node":{"__typename":"Tag","id":"tag:Setting up the apps","text":"Setting up the apps","time":"2019-05-29T04:29:42.050-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:632593_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":10728},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"I am a new premium subscriber as of yesterday. I updated to MacOS Ventura on Wednesday. Trying to open the Dropbox desktop app and I receive the error above. \n \n 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Mac OS Ventura - incompatible?","moderationData":{"__ref":"ModerationData:moderation_data:632894"},"body":"
Hi twid, thanks for bringing this to our attention.
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Are you clicking a link to open the app via the browser?
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Have you tried reinstalling the app from this link?
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\n
This will help me to assist further!
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I get farther in Chrome but still cannot run the .dmg file.
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This build crashes on startup (Ventura 13.0.1) and fails to sync at all once restarting after the initial crash. I have error logs for the crash on startup if you want to reach out to me via email.
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Could you please send us a screenshot of the error you get, if any, when the app crashes?
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I just bought a Macbook Air running Ventura software. Dropbox is virtually non-functional with it. Can't open files in a viewable form without downloading them, can't download folders, can't find Dropbox from within any app-Filemaker Pro, for one-to keep them accessible from the cloud. The Search function on Dropbox had been getting very dicey on my 2014 Macbook Air running High Sierra as well-hard for me to explain-couldn't always get the general column of files and folders to open, ability to Copy a Dropbox link would come and go (a major problem). Should I just move over to iCloud?
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I'm having massive problems as well, on a 2017 iMac running a fresh (disk wipe) install of Ventura 13.2.1. I was finally forced onto the new Dropbox Beta, which I wasn't looking forward to based on the advance reports...and sure enough, everything's broken.
I currently have 2.2TB in my Dropbox and want it to be synced to this new, second machine, with no online-only files—there's more than enough space for everything on the local internal drive—and I believe I've configured this correctly, just as I have many times in the past (though see below). However, while the Dropbox app has been \"Updating files...\" for many hours, DaisyDisk confirms that there's still virtually nothing on the local drive, even as hidden files. The Dropbox file structure does show up, but there's a \"download from cloud\" icon next to most files. When I click it, I get a dialog that says \"The file couldn't be opened,\" and the filename itself disappears from the Finder.
The problem originally occurred with the default of every folder checkbox selected under Preferences->Sync. The exact wording leaves room for speculation that maybe we're now supposed to uncheck the directories that we want to have synced locally, so I tried that, but the results were identical, so I switched back. I still haven't managed to access a single file out of that 2.2TB.
I've been using Dropbox for years, but it now appears to be totally useless. I'm anticipating a switch to Microsoft OneDrive, where I've seen no reports of such problems, sooner rather than later.
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Hi there raffishtenant, sorry to hear about this and thanks for all the information you've shared with us.
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Can you please let us know the exact version and the status of the desktop app as shown in your menu bar at the moment?
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Any additional information or screenshots would also help!
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Dropbox Staff
