You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

twid's avatar
twid
Explorer | Level 4
3 years ago

Mac OS Ventura - incompatible?

I am a new premium subscriber as of yesterday.  I updated to MacOS Ventura on Wednesday. Trying to open the Dropbox desktop app and I receive the error above.     Thanks,
Desktop
Dropbox Plus
Install
Mac
Setting up the apps
  • Hannah's avatar
    Hannah
    3 years ago

    Sorry to jump in here, twid.

     

    Can you try our offline installer, to see if that helps?

ps-3's avatar
ps-3
Explorer | Level 4
2 years ago

This build crashes on startup (Ventura 13.0.1) and fails to sync at all once restarting after the initial crash. I have error logs for the crash on startup if you want to reach out to me via email.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey ps-3, sorry to hear about this.

     

    Could you please send us a screenshot of the error you get, if any, when the app crashes? 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!