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Forum Discussion

SteveS2's avatar
SteveS2
New member | Level 2
2 years ago

Sync icons are missing after MacOs Ventura update

Hey everyone,   After I've updated my mac to Ventura, the Dropbox sync icons disappeared in my dropbox folder. Everything works fine, but when I have 2 folders opened I can't see which one is the D...
Desktop
Mac
Sync
  • Jay's avatar
    Jay
    2 years ago

    Have you tried marking it as offline to see if a green mark appears on the file?

SteveS2's avatar
SteveS2
New member | Level 2

Hi Jay, yes when I right click on the file I've got the option to mark it as available offline.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Have you tried marking it as offline to see if a green mark appears on the file?

  • Archeowebby's avatar
    Archeowebby
    Explorer | Level 3
    2 years ago

    I'm not the OP but I've had CONSTANT problems with sync icons not showing up. I also haven't seen them since Ventura (and before I had issues). Yes, I've tried all the things like reinstalling the desktop client, checking online/offline. All that works because I can see the file size go to zero when I mark it offline. However, NO sync icons. It's incredibly frustrating. I've got over 7TB of data in Dropbox and can't tell where any of it is.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Archeowebby, sorry to hear you're having issues with this.

       

      Can you please clarify your device's exact OS version and the status and version of the desktop app as shown in your menu bar at the moment?

       

      Have you tried reindexing Spotlight since you first noticed this by the way?

       

      If you're running any 3rd party apps that are monitoring your files somehow, you might be interested in this conversation as well.

       

      In any case, please keep us posted!

      • Justin_S's avatar
        Justin_S
        Explorer | Level 3
        2 years ago

        I'm having a similar issue. I recently migrated to a new MacBook Pro and updated Dropbox. I don't see any icons on the folders or files in the Dropbox area of my finder. Any help is greatly appreciated. 

        Macbook Pro info:

         

         

        Dropbox version:

         

         

        "Make available offline" option is available: 

         

         

        A green check icon appears when a file is made available offline: 

         

         

         

        "Added extensions" status: 

         


        "Finder extensions" status: 

         

        Many thanks!

         

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