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Forum Discussion
Sync icons are missing after MacOs Ventura update
Hey everyone, After I've updated my mac to Ventura, the Dropbox sync icons disappeared in my dropbox folder. Everything works fine, but when I have 2 folders opened I can't see which one is the D...
Have you tried marking it as offline to see if a green mark appears on the file?
Jay
Dropbox Staff
Dropbox StaffHi SteveS2, thanks for bringing this to our attention.
If there aren't any sync icons on files, then it could indicate that they are 'Available' if you're on the newer version of the Dropbox desktop application.
Could you try right clicking a file to see if get the option to mark it as available offline?
This will help me to assist further!
Hi Jay, yes when I right click on the file I've got the option to mark it as available offline.
- Jay
Have you tried marking it as offline to see if a green mark appears on the file?
I'm not the OP but I've had CONSTANT problems with sync icons not showing up. I also haven't seen them since Ventura (and before I had issues). Yes, I've tried all the things like reinstalling the desktop client, checking online/offline. All that works because I can see the file size go to zero when I mark it offline. However, NO sync icons. It's incredibly frustrating. I've got over 7TB of data in Dropbox and can't tell where any of it is.
- Walter
Hey Archeowebby, sorry to hear you're having issues with this.
Can you please clarify your device's exact OS version and the status and version of the desktop app as shown in your menu bar at the moment?
Have you tried reindexing Spotlight since you first noticed this by the way?
If you're running any 3rd party apps that are monitoring your files somehow, you might be interested in this conversation as well.
In any case, please keep us posted!
