You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
After upgrading to Ventura, cannot start dropbox app
Hi, my dropbox app was working beforehand. I recently uggraded to Mac OS Ventura but now it's not working or syncing. I'm getting the error message "couldn't start dropbox" or sync. So I did the adva...
Hello friend.
Unfortunately, after several tests I did, the only alternative I found was to delete the aforementioned folders and reinstall, thus correcting the permissions.
Here is a link where my suggestion was accepted as a solution.
If it helped you, leave a Like. 🙂
https://www.dropboxforum.com/t5/Apps-and-Installations/Moving-Dropbox-folder-from-Library-CloudStorage/m-p/654283#M49803
Hi there. Having the same issue and receiving the same error message. Thank you for your help.
- Hannah
Dropbox Staff
Hey Bonker, have you updated the Dropbox app to the latest version, to see if that helps, like it did with other users?
I have tried all the new links for dropbox downloads that you have given, they don't work for me. For what it is worth, if I used a different (TEST) user on my mac, I can successfully download and open the app, but not if I use my user account which is where have used the dropbox app in the past and where I need to work.
Hi Hannah, unfortunately it doesn't help. I still get the same error message (in French in this case - see enclosure) and the same error log file.
Regards
What's a reasonable amount of time to wait for the Support team to respond by email after feeding back that their first proposed fix didn't work?
