You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Vaishnavi Burgula's avatar
Vaishnavi Burgula
New member | Level 2
3 months ago

I paid for my plan, but my account didn't get upgraded.

I paid for the plus subscription and the amount is also deducted from my account but the upgrade is not showing up.
Billing
Payments
Plans
upgrades
maher1982's avatar
maher1982
Icon for Super User rankSuper User
3 months ago

Hi, can you verify that you are signed in to the correct Dropbox account?

If you have multiple accounts, the upgrade might have been applied to a different account than the one you’re currently using.

Also, go to the Billing page in your Dropbox account settings to check the status of your subscription.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!