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Forum Discussion
After upgrading to Ventura, cannot start dropbox app
Hi, my dropbox app was working beforehand. I recently uggraded to Mac OS Ventura but now it's not working or syncing. I'm getting the error message "couldn't start dropbox" or sync. So I did the adva...
Hello friend.
Unfortunately, after several tests I did, the only alternative I found was to delete the aforementioned folders and reinstall, thus correcting the permissions.
Here is a link where my suggestion was accepted as a solution.
If it helped you, leave a Like. 🙂
https://www.dropboxforum.com/t5/Apps-and-Installations/Moving-Dropbox-folder-from-Library-CloudStorage/m-p/654283#M49803
I'm having the same issue please help!
Megan
Dropbox Staff
Dropbox StaffHey matiascorea, I'd be happy to help!
Do you also get the same start-up error as the OP mentioned above? If not, feel free to attach the error on your next reply.
Keep me posted!
No. The DropboxInstaller.dmg will not run. Click on it and nothing happens.
I found a workaround for the issue I was having with dropbox installer: I had to explicitly tell my Mac to open the installer with DiskImageMounter.app by right-clicking on the .dmg file. Normally, just double-clicking on a .dmg file will mount the installer's disk image. However, for some reason Dropbox's installer isn't automatically recognized as a disk image to be mounted.
After doing that, I installed it and Dropbox works.
I'm still having this issue of not syncing. My ticket was also closed without resolving. Please email me.
I am having the same issue, can someone just leave instructions on what to do!
I have the same issue. My files won't sync and I don't have an easy way either to get to the file online. Nothing seem like before.
Thank in advance.
Janie
- Hannah
Hey janieva, thanks for the nudge here and sorry to see you're having trouble.
Are you also getting a 'couldn't start Dropbox' error message?
If so, can you click on the blue hyperlink on the error, to see the full error log and send us a screenshot?
Also, you mentioned that you're having trouble getting to your files online, are you referring to our website?
Are you having an issue there as well? Any additional info would be really helpful.
Thanks.
Hi Hannah,
I don't get any message error. Though, I can't open the dropbox app on my mac upgraded with ventura. I don't know when my docs will sync. This afternoon, I could see on my dropbox account online that the doc I added this morning had finally synch, but I have no way to know if my files are synchronized or not. I made a test, uploading a new doc in my file, I went online to reload the page again and again, and 10 minutes later, and it had not synchronized yet.
Previously, I could see an icon telling me if the doc was synch. Also, with a right click, I could go to dropbox online directly to this file. I don't have this option anymore.
Hi All,
I have the same problem! after updating my Mac I'm not able to use dropbox. I'm so dependent to Dropbox and I'm actually paying for the dropbox!
Would appreciate any advice!
Thanks- Hannah
Hey Shirin-t, sorry to see you're having trouble.
Are you getting the exact same error, when trying to start Dropbox?
Would you mind sending us a screenshot of the error log?
I have the same problem and have had it for 2 months. I have resigned myself to just using dropbox online but it is not the best solution. I try about once a week to install the software and it will not open.
I'd like help with this please.
Josie
Hello Dear Dropboxers 🙂
I have the same issue, despite granting full disc access permission.
Any help would be much apperciated
Hi again
Kindly see the errors I'm getting
many regards
bn.BUILD_KEY: Dropbox
bn.VERSION: 172.4.7555
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 43504a3e-57df-5f39-a851-c66ce9940f73
pid: 1124
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='hardee', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hardee ***', pw_dir='/Users/hardee', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='hardee', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hardee ***', pw_dir='/Users/hardee', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'hardee', 'shawnim'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'hardee', 'shawnim'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/hardee'
appdata: '/Users/***/.dropbox/instance1'
real_path='/Users/***/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/***/Library/CloudStorage/Dropbox'
real_path='/Users/***/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Users/***/Library/Application Support/Dropbox/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Users/***/Library/Application Support/Dropbox/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Users/***/Library/Application Support/Dropbox/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Users/***/Library/Application Support/Dropbox/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/ql/p5c537754v7cvtcks60hjjr80000gn/T'
real_path='/private/var/folders/ql/p5c537754v7cvtcks60hjjr80000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 823, in wrapper
File "dropbox/client/main.pyc", line 6348, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 306, in _wrapped
File "dropbox/client/main.pyc", line 5890, in _init_components_for_account
File "dropbox/client/main.pyc", line 5814, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 243, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 324, in __init__
File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 487, in _update_feature_configs
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules
File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__
dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: Error Domain=com.dropbox.fileprovider.error Code=5 "(null)" UserInfo={NSUnderlyingError=0x600001ff8390 {Error Domain=NSFileProviderInternalErrorDomain Code=12 "(null)"}}
