apres avoir placé un fichier pdf actif non endommagé de mon PC dans la dropbox, quelque fois,celui ci est impossible a rouvrir depuis la dropbox. le message suivant apparait: erreur survenue lors de l'ouverture de ce document. Acces refusé. par ailleurs, le document reste visible avec "afficher un apperçu". Quelqu'un aurait il une expication voire une soution?
En effet, un logo se dessine sur la fenêtre de chaque message d'erreur déclenché permettant d'identifier le programme qui rencontre un souci.
Si vous voyez le logo Dropbox sur la fenêtre du message d'erreur (en haut, à gauche), ceci signifie que le message provient de Dropbox.
Cependant, si vous voyez un logo de votre système d'exploitation ou d'une application tierce, ceci veut dire que le problème n'est pas causé par Dropbox mais que c'est plutôt ce programme tiers qui n'arrive pas à lire le contenu du fichier.
Veuillez noter que Dropbox est un programme de sauvegarde. Pour lire les fichiers, des applications tierces sont indispensables.
N'hésitez pas à joindre une capture d'écran du fichier concerné par le problème (dans le dossier Dropbox) ainsi qu'une capture d'écran du message d'erreur.
J'espère que ces informations vous seront utiles et je vous souhaite une agréable journée ! Si vous avez besoin d'assistance supplémentaire, n'hésitez pas à nous le faire savoir.
Voici la solution qui m'a permis de récupérer l'accès à mes fichiers :
Dans le logiciel Acrobat Reader DC (Valable pour les autres versions d'Acrobat)
Vous pouvez également essayer de désactiver le mode protégé pour le tester (Win Only) Allez dans Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup' Désactivez le mode protégé et décochez 'Enhanced Security' > Cliquez sur OK et redémarrez l'ordinateur une fois.
Remarque : Veuillez activer la sécurité après avoir effectué des tests afin d'éviter tout risque de sécurité.
Si la désactivation de la sécurité fonctionne pour vous, essayez d'ajouter le fichier PDF et le dossier à la liste blanche d'Acrobat. Allez dans Édition > Préférences > Sécurité renforcée > Ajouter le fichier et Ajouter le chemin du dossier > Cliquez sur OK et redémarrez l'application pour vérifier.
Bonjour, Merci pour votre réponse. Mais je pense que le chemin pour ouvrir le fichier et trop long. Il y a un maximum de 293 caractères, je crois. Avez-vous une solution à m’apporter ? Merci d’avance, Morgan
Copié collé de la réponse apportée sur le lien indiqué ci-dessus :
Malheureusement, non, la seule solution de contournement est de réduire la taille du chemin, même les directives officielles de Microsoft lui-même indiquent ces éléments:
Renommez le fichier afin qu’il ait un nom plus court. Renommez un ou plusieurs dossiers qui contiennent le fichier afin qu’ils aient des noms plus courts. Déplacez le fichier vers un dossier dont le nom de chemin d’accès est plus court. Je suis désolé pour les problèmes que cela a causés.
About Poser une question
Trouvez des réponses dans les conversations démarrées par d'autres utilisateurs. Si vous n'en trouvez aucune, posez une nouvelle question.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!
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Bonjour,
apres avoir placé un fichier pdf actif non endommagé de mon PC dans la dropbox, quelque fois,celui ci est impossible a rouvrir depuis la dropbox. le message suivant apparait: erreur survenue lors de l'ouverture de ce document. Acces refusé. par ailleurs, le document reste visible avec \"afficher un apperçu\". Quelqu'un aurait il une expication voire une soution?
Merci
","body@stringLength":"396","rawBody":"
Bonjour,
apres avoir placé un fichier pdf actif non endommagé de mon PC dans la dropbox, quelque fois,celui ci est impossible a rouvrir depuis la dropbox. le message suivant apparait: erreur survenue lors de l'ouverture de ce document. Acces refusé. par ailleurs, le document reste visible avec \"afficher un apperçu\". Quelqu'un aurait il une expication voire une soution?
Merci
","kudosSumWeight":0,"postTime":"2020-08-20T06:00:47.210-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Fichiers et dossiers","text":"Fichiers et 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J'ai exactement le même problème.
Et Dropbox botte en touche.
Il me disent que cela vient de mon logiciel pour lire le pdf.
Alors que le logiciel lie parfaitement les documents lorsqu'ils sont directement sur mon ordinateur.
Je suis sûr que c'est un problème de chemin, pour atteindre le document.
Mais il ne veulent rien entendre
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En effet, un logo se dessine sur la fenêtre de chaque message d'erreur déclenché permettant d'identifier le programme qui rencontre un souci.
\n
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Si vous voyez le logo Dropbox sur la fenêtre du message d'erreur (en haut, à gauche), ceci signifie que le message provient de Dropbox.
\n
\n
Cependant, si vous voyez un logo de votre système d'exploitation ou d'une application tierce, ceci veut dire que le problème n'est pas causé par Dropbox mais que c'est plutôt ce programme tiers qui n'arrive pas à lire le contenu du fichier.
\n
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Veuillez noter que Dropbox est un programme de sauvegarde. Pour lire les fichiers, des applications tierces sont indispensables.
\n
\n
N'hésitez pas à joindre une capture d'écran du fichier concerné par le problème (dans le dossier Dropbox) ainsi qu'une capture d'écran du message d'erreur.
\n
\n
J'espère que ces informations vous seront utiles et je vous souhaite une agréable journée ! Si vous avez besoin d'assistance supplémentaire, n'hésitez pas à nous le faire savoir.
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Bonjour,
Même problème avec Acrobat Reader DC.
Voici la solution qui m'a permis de récupérer l'accès à mes fichiers :
Dans le logiciel Acrobat Reader DC (Valable pour les autres versions d'Acrobat)
Vous pouvez également essayer de désactiver le mode protégé pour le tester (Win Only) Allez dans Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup' Désactivez le mode protégé et décochez 'Enhanced Security' > Cliquez sur OK et redémarrez l'ordinateur une fois.
Remarque : Veuillez activer la sécurité après avoir effectué des tests afin d'éviter tout risque de sécurité.
Si la désactivation de la sécurité fonctionne pour vous, essayez d'ajouter le fichier PDF et le dossier à la liste blanche d'Acrobat. Allez dans Édition > Préférences > Sécurité renforcée > Ajouter le fichier et Ajouter le chemin du dossier > Cliquez sur OK et redémarrez l'application pour vérifier.
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Copié collé de la réponse apportée sur le lien indiqué ci-dessus :
Malheureusement, non, la seule solution de contournement est de réduire la taille du chemin, même les directives officielles de Microsoft lui-même indiquent ces éléments:
Renommez le fichier afin qu’il ait un nom plus court. Renommez un ou plusieurs dossiers qui contiennent le fichier afin qu’ils aient des noms plus courts. Déplacez le fichier vers un dossier dont le nom de chemin d’accès est plus court. Je suis désolé pour les problèmes que cela a causés.
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Dropbox Staff
