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Forum Discussion
Someone used my email to create an account
Someone created a dropbox account using my personal email (it was identical but without a point. For example name.surname@mail.com and surnamename@mail.com)
I didn't have a dropbox account so this person have been able to create it, but as soon as the verification mail arrived me, I changed the password.
Now I don't know what to do, I wanted to write an email to the support but I did't find any mail so I don't know who to write to.
I'm afraid that this person wanted to do something bad with this account, he used my name and my surname and the account was in French (I don't even know this language).
In the account there was nothing, and the android of this person was located in another continent.
Have this ever happened to anyone else? What did you do?
What should I do?
Hi there,
If you said that you don't have a Dropbox account, and that person attempting to create an account using your information, as long as it is you who received the verification email, and was able to even change the password, then that is one good indication that the impostor is not able to receive the verification email. But, just to make sure that your information is protected even if you don't have a Dropbox account, you can always report this incident to our Abuse team by clicking on this link : https://www.dropbox.com/report_abuse . Make sure to state in details what has happened and provide an active contact information as well for our team to communicate with you.
I hope that helps.
i had same issue, someone create a account with my email [removed] (i never used for dropbox until this happen) and uploaded like 50 photos of her family but i notice because i had some verification email , so i enter change password because was my email i don't know how she register with it i know it was an error because her name [removed]. but now i have my dropbox with her photos i wanna give back her photos how i do that. how do i contact her. this was back in 2013 but i got this account forgotten but now i want to resolve this problem because i know this photos maybe important to her a lot of memories of family.
[personal information removed per the Community's Guidelines]
- Rich
Super User II
elkhoury wrote:
i had same issue, someone create a account with my email ... but now i have my dropbox with her photos i wanna give back her photos how i do that. how do i contact ...
There's no way for you to contact her unless you already know her email address. Dropbox won't have that information, and even if they did, couldn't give it to you.
Best to just delete the photos and move on.
