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Forum Discussion
My account got deactivated.
Hi,
My account under the email:
[email removed as per Community Guidelines] has been deactivated! Although I was using it! I need that data in the account! How do I get that back?
No, if it was removed for inactivity (remembering you get about 3 to 4 months of warnings via email before hand) then the data is permanently removed.
Unfortunately the T&C's do state this - as do the warning emails 😞
- Mark
Super User II
What is the exact error?
- It says your account has been deactivated.
- Megan
Dropbox Staff
Hi Momina, let's jump right into this!
In regards to you not being able to access your Dropbox account, do you get any specific errors when you use your credentials, in order to sign in?
What about your email address: do you have access in it? If so, could you check for any Dropbox related emails, that could be referring to the status of the account, and let me know?
Thanks a bunch!
- I checked my email and it says dropbox is deactivating my account. I just got that email cause emails were getting bounced back from my email cause of storage issues.
Im trying to sign in and it says there is no account.- Nancy
Hi Momina, sorry for jumping in too.
Do you mind uploading a screenshot of the email you received stating that your Dropbox account is getting deactivated? A visual would definitely help us investigate this further.
Just make sure there's none of your personal info showing on the screenshot.
