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Forum Discussion

1895rugby's avatar
1895rugby
Explorer | Level 3
2 years ago

Login Access code going to an old email

authorisation code is being sent to an old email address - the primary email - which is no longer accessible. The account does have a secondary email  - can the code be sent to the secondary email?

Account Access
Security
  • Hannah's avatar
    Hannah
    2 years ago

    Hey 1895rugby, welcome to our Community.

     

    Unfortunately, there's no way to send this email to your secondary address.

     

    Do you have any devices already linked/logged in to this account perhaps?

     

    Keep me posted.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey 1895rugby, welcome to our Community.

     

    Unfortunately, there's no way to send this email to your secondary address.

     

    Do you have any devices already linked/logged in to this account perhaps?

     

    Keep me posted.

    • 1895rugby's avatar
      1895rugby
      Explorer | Level 3
      2 years ago

      thank you to all,  and especially the dropbox support teams -  issue resolved.

    • nishdes's avatar
      nishdes
      Explorer | Level 3
      2 years ago

      I am trying to log in to Dropbox and the code is going to an old email address I no longer have.  The email address no longer in existence.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi nishdes, are you able to recreate the old email, or temporarily reactivate it to see if you're able to receive the security code to login to your account?

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