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Forum Discussion
Charlie Zhang
7 months agoExplorer | Level 3
Not receiving the 6-digit security code
Hi Dropbox,
Please help me to recover my dropbox account registered under my work email address. The IT guy said there is no block for dropbox email. but I still can't receive the 6 digit emai...
- 6 months ago
That's great, Charlie Zhang! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.
Charlie Zhang
Explorer | Level 3
Hi Nancy, thanks for the message. I just followed your instruction and got a new ticked number. Please let me know what I need to do next. Thanks.
Nancy
6 months agoDropbox Staff
That's great, Charlie Zhang! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.
- Charlie Zhang6 months agoExplorer | Level 3
Thanks so much Nancy!
- CharlesFrankel2 months agoNew member | Level 2
My original email address were the OTP is sent is no longer available
I have a new email address
removed - Megan31 days agoDropbox Staff
Hey CharlesFrankel , thanks for posting here!
I'd love to have a closer look into this, but I'd need to send you an email in order for us to investigate further. Would that be okay?
Keep me posted!
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