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Forum Discussion

BMR-HCSD's avatar
BMR-HCSD
New member | Level 1
4 hours ago

Compromised Account form will not Submit

Continually receiving error on Compromised Account form:

"We couldn't submit your request at this time, please try again later."

Tried on multiple browsers, multiple devices, and Cleared Cache/Cookies.

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Received information about account email being changed and need to get in contact with Dropbox support. 

Security
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 hours ago

    Sorry to hear that, BMR-HCSD.

    Can you try from a private browsing/incognito window, to see if you get a different behavior?

    If not, let us know, so we can contact you directly.

    Thanks.

  • BMR-HCSD's avatar
    BMR-HCSD
    New member | Level 1
    3 hours ago

    I have tried with Edge's InPrivate browser and Chrome's Incognito browser, neither allowed the form to be submitted, giving the same error.

    Hannah 

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