We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
dori-eimos
5 months agoExplorer | Level 3
Someone has asked me for access to my Dropbox account. Am I getting hacked?
I need to know what to do because someone has asked me for access to my Dropbox account, but I don't know who it is, and what's more, he's from another country. He has left a comment in a file "a.png...
Megan
5 months agoDropbox Staff
Hi dori-eimos, welcome to our Community!
You mentioned that someone asked you for access to your Dropbox account, and also said that you saw a comment on one of your files.
Would you mind clarifying how they asked you for access, and if the file you're talking about is a shared one, by any chance?
In the meantime, if you have any doubts and believe your account might have been compromised, feel free to check this Help Center article.
Keep me posted, and we'll take it from there!
- dori-eimos5 months agoExplorer | Level 3
Hi Megan,
Thank you very much for your reply. I'll tell you in detail the situation.
I received an email notification from someone who left a comment on a file. I have searched for that file in my "Dropbox" and "Paper" through the search engine of the platform, and it does not appear. The file is strange, it is a png, and its name is: "a.png". In that file, the two people (or bots) left me a message. The message was: "hi".
Attached is a screenshot of the message that I received.
Thank you very much for your help Megan.
- Megan5 months agoDropbox Staff
Hey dori-eimos, thanks for the added info!
That is indeed odd. Would you mind clarifying the email address that this email came from?
Was it from an official Dropbox domain of ours?
- dori-eimos5 months agoExplorer | Level 3
Hi Megan,
Thanks for you reply.
I attach a screenshot where you can see that the domain is from Dropbox.
Thanks,
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!