You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jake-doran's avatar
jake-doran
New member | Level 1
2 months ago

I verified my email address, but it still appears to be unverified.

I get the verification email, click the link to verify my email, and it opens up a new dropbox window in Chrome, but the account email is still not verified after multiple attempts.  It's a basic account so I can't talk to support.  Any suggestions?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Welcome to the Community, jake-doran!

    Can you send me a screenshot of what you see on your end (which clearly shows that your email address hasn’t been verified yet)? If your email address is visible, please make sure to mask it before posting the screenshot here.

    Ping me when you’ve got more info.

  • jake-doran's avatar
    jake-doran
    New member | Level 1

    There are actually three of us who were recently invited to collaborate in dropbox.  Two of us were able to verify our email addresses, but the third account is failing.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff

      Thanks for the screenshot! If you try to verify your email address once again now (preferably via another browser), are you receiving any type of errors? 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!