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Forum Discussion
Login Access code going to an old email
authorisation code is being sent to an old email address - the primary email - which is no longer accessible. The account does have a secondary email - can the code be sent to the secondary email?
Hannah
Dropbox Staff
Dropbox StaffHey 1895rugby, welcome to our Community.
Unfortunately, there's no way to send this email to your secondary address.
Do you have any devices already linked/logged in to this account perhaps?
Keep me posted.
thank you to all, and especially the dropbox support teams - issue resolved.
Hello
I have the same issue. Could you share me the solution please?
[Removed as per Community Guidelines]- Jay
Hi omarjhorta, do you have access to the old email, or any way to recreated it?
- How can I log in to a Dropbox account for which the email address is now inactive. To be clear, the address does not work and cannot be reactivated. Dropbox asks me to enter a code sent to this nonexistent address. surely this situation arises occasionally, yet dropbox seems to have no procedure to address it. I have the userID (email address) and password.
Any workaround would be much appreciated.
A member posted that Dropbox support had resolved this problem for him, but he did not share it as requested.- Mark
Super User II
Krdh wrote:
How can I log in to a Dropbox account for which the email address is now inactive. To be clear, the address does not work and cannot be reactivated. Dropbox asks me to enter a code sent to this nonexistent address. surely this situation arises occasionally, yet dropbox seems to have no procedure to address it. I have the userID (email address) and password.
Any workaround would be much appreciated.
A member posted that Dropbox support had resolved this problem for him, but he did not share it as requested.Its not always possible you can get access, however, the ONLY way is to contact support at www.dropbox.com/support while NOT logged in to any account or the forums (maybe use an incognito window) and click on the account log on issues button.
I am trying to log in to Dropbox and the code is going to an old email address I no longer have. The email address no longer in existence.
- Jay
Hi nishdes, are you able to recreate the old email, or temporarily reactivate it to see if you're able to receive the security code to login to your account?
I have the same problem, I don't have access to the e-mail account connected to the dropbox-account. And it can not be reactivated since it was my work-address and I don't work there anymore.
- Jay
m_o, do you have any devices that are currently logged in with that email address in order to transfer your files out of the account?
No, I don't.
